Senior Product Manager, Payments

Carefeed simplifies day-to-day operations at senior living communities by replacing manual work with easy-to-use tools that allow them to spend more time in care. Our platform powers high-impact workflows across admissions, family communication, surveys, training, payments and more.

The Payments team already enables communities to manage online payments, balances, and statements. As we expand our offering to more financial workflows, we are looking for a Senior Product Manager to help shape the future of financial interactions across the senior care ecosystem. This role will report directly to the VP of Product Management.

What You’ll Do

• Create roadmaps that balance user needs, revenue growth, compliance requirements, and architectural scalability.
• Own the product lifecycle from discovery through launch and iteration for all Payments features.
• Work with payment partners, track financial performance of payments
• Keep up to date with payments regulation and compliance requirements
• Write detailed payment specifications for processing payments with new and existing partners
• Partner with engineering to define product requirements, API behaviors, data models, and technical constraints.
• Ensure Payment flows are reliable, fast, compliant, and easy for non-technical staff to use.
• Lead cross-functional programs with Sales, Finance, Client Experience, and external partners (payment processors, gateways, vendors).

What we’re looking for

• 4+ years of product management experience, ideally in payments, fintech, B2B SaaS, or workflow automation.
• Strong understanding of payment systems (card networks, ACH, subscription billing, fraud, reconciliation).
• Demonstrated experience launching high-impact products with measurable outcomes.
• Ability to break down complex financial workflows into simple, usable product flows.
• Strong analytical skills—comfortable with dashboards, metrics, and SQL or comparable tools.
• Excellent communication skills and ability to influence cross-functional teams.

About Carefeed

Carefeed is a leading SaaS healthcare software company dedicated to helping post-acute care providers simplify their operations and build stronger connections with families, residents, and staff. Our innovative software platform has an integrated suite of solutions that help providers facilitate enriching resident journeys in senior care communities.

We have a unique culture created by smart, engaged employees who act as owners and stewards of the business. We believe you must love your work and enjoy your work environment to create a truly world-class company.

For more information, visit www.carefeed.com.

Perks & Benefits

• Competitive salary and discretionary bonus
• Health, dental and vision insurance
• 401K
• Paid time off
• Opportunities for professional development
• Collaborative and innovative work environment

Work Location: Full Remote based in the USA or hybrid based in Chicago, IL

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.