Program Analyst - Payer EDI Production Support

About Blue Water Thinking

Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.

Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.

Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.

Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.

Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.

Job Description

Blue Water Thinking is seeking Program Analysts to support an upcoming program within the VA. Program Analysts will support the VA Payer EDI product team by managing the intake, documentation, tracking, and coordination of production issues impacting healthcare data exchange operations. This role works closely with VA stakeholders, operational teams, and technical teams to ensure timely identification, analysis, and resolution of issues affecting EDI transactions and related systems.

Key Responsibilities

• Manage intake, documentation, and tracking of production issues impacting EDI operations
• Monitor and support resolution of issues such as data discrepancies, transaction errors, and system anomalies
• Assist in analyzing EDI transactions and data flows to identify and document issues
• Support root cause analysis efforts by gathering data and collaborating with technical teams
• Perform data analysis activities, including running SQL queries and reviewing system data
• Search and review transactions and supporting documentation across enterprise systems
• Support troubleshooting of reporting discrepancies and data inconsistencies
• Participate in Agile ceremonies, including backlog tracking and issue management using tools such as JIRA
• Coordinate with internal and external stakeholders to support issue resolution and communication
• Provide status updates and reporting to stakeholders and program leadership
• Maintain and update documentation, including standard operating procedures (SOPs)
• Assist in identifying process improvements to enhance issue tracking and operational workflows
• Support day-to-day operational activities to ensure continuity of EDI-related processes

Required Qualifications

• Bachelor’s degree in Information Systems, Health Informatics, or related discipline
• Minimum of 4 years of experience in Electronic Data Interchange, healthcare technology, IT operations, or Agile environments
• Experience troubleshooting system or operational issues
• Experience working in Agile environments and using tools such as JIRA
• Strong analytical and problem-solving skills
• Strong communication and coordination skills

Preferred Qualifications

• Experience supporting federal healthcare programs
• Experience working within VA or similar environments
• Familiarity with healthcare IT systems or payer systems
• Certification in Electronic Data Interchange or Agile practices

Eligibility

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required federal public trust clearance for this role

Compensation

Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.

Salary range: $90,000 - $120,000

Benefits

Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental, and vision), paid time off, federal holidays, and a matching 401(k) plan.

This is a fantastic opportunity to be part of an impactful communications team, supporting the VA in its efforts to transform healthcare for veterans. If you’re passionate about communications and want to contribute to a meaningful cause, we encourage you to apply!

Our Commitment to Equal Employment Opportunity.

Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

Applying for this Job

• Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
• Candidates must fill out the below form to the best of their knowledge