Strategic Account Manager (Ad Tech)
Real Voices. Superior Advertising. Thriving Media.
Every day, CivicScience gathers opinions from millions of consumers on thousands of topics that provide high-velocity insights to leading brands. If there's a question critical to the marketing strategy of the Global 2000, CivicScience has the data.
Overview
CivicScience improves data-driven advertising across the open Web through the use of responsibly sourced, high-quality audience segments, without dependence on third-party cookies. We are seeking a Strategic Account Manager to join our fast-paced Advertising team.
This role is responsible for nurturing client relationships, driving growth across accounts, and showcasing compelling stories backed by actionable insights. The ideal candidate will also serve as a consultative partner to clients - fluent in the language of ad tech - and play a key role in maximizing campaign impact and revenue performance.
Key Responsibilities
Client Strategy & Growth
- Act as the trusted lead for assigned accounts, owning strategy, relationship development, and lifecycle planning - from pre-sales proposals through onboarding to business reviews
- Uncover client goals and deliver tailored campaign strategies and optimizations that build long-term value and retention
- Collaborate with internal stakeholders to identify upsell and cross-sell opportunities that grow revenue within existing accounts
- Synthesize campaign data into clear, client-ready narratives that link performance to business outcomes
- Craft impactful decks that weave insights, optimizations, and strategic recommendations
- Leverage tools like brand lift studies and audience analytics, interpreting results and building stories that clients can use to inform broader strategy
- Bring a strong, working knowledge of DSPs (The Trade Desk, Viant, etc.) and SSPs (Xandr, Index Exchange, etc.) to client conversations
- Translate technical concepts, such as bidding strategies, targeting, and pixel implementation, into value-focused dialogue
- Troubleshoot basic delivery issues and collaborate with Trading, Engineering, and Product teams when escalation is needed
- Partner with internal sales, engineering, and data teams to ensure smooth execution and ongoing innovation
- Surface client feedback to shape go-to-market offerings and influence product roadmap
- Contribute to scalable resources, including upsell templates, case studies, and best-practice materials
- 6+ years in account management within the advertising or ad tech industry, including both brand-direct and agency-side experience
- Proven track record of client growth, retention, and consultative upselling
- Strong analytical skills with the ability to interpret campaign performance data and measurement study results
- Excellent communication and presentation skills with the ability to simplify complex concepts and tell compelling stories
- Superior organizational and time management skills to work in a remote, fast-paced environment
- Proficiency in Google Workspace products, HubSpot, Salesforce, and other ad tech
- Experience with research tools, brand studies, and ad measurement platforms, a plus
- Company paid medical, dental, and vision premiums for you and your legal dependents
- Company paid life insurance plus short- & long-term disability coverage
- Flexible spending accounts for medical and dependent care
- Employee assistance programs
- Unlimited PTO
- 401(k)
- Travel and educational opportunities