Donor Services Business Technology Analyst 2

Location: Alachua, FL

Annual CIP bonus opportunity of up to $8,000

Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ.

Read more about this change and Evergen’s commitment to advancing regenerative medicine here: https://lnkd.in/eMSfVJkM 

RESPONSIBILITIES

• Serve as the Donor Services/Donor Information subject matter expert (SME) and software owner for digitalDONOR, the Partner Portal, the Azure-based AI tissue donor screening platform, and other systems as developed representing clinical and business requirements to the IT and AI teams.
• Select Technical Vendor management by acting as primary point of contact, managing relationships, service performance, and SLAs.
• Oversee technical implementation and testing by coordinating cross functional teams to validate logic and outputs, and UAT testing.
• Drive continuous process improvement by leading and supporting projects, including development of project plans, timeliness, risk assessments and stakeholder communication.
• Partner Portal administration by overseeing configuration, minor updates, implementing workflow improvements and enhancements.
• Sharepoint and other low code business tool development for Donor Services by building lists, forms, and automation workflows (for example, a tool to support relationship management or an application to link recipients to donor families).
• Monitor performance of systems and escalate issues as needed.
• Develop and conduct training for employees and partners related to owned/contracted software.
• Develop, maintain and update Standard Operating Procedures related to software.
• Facilitate change control processes in accordance with quality system requirements related to software.
• Support or lead investigations for non-conformances related to assigned software systems.
• Other duties as required

REQUIREMENTS

Education

• Bachelors degree in Information Systems, Technology or a Lifesciences or Healthcare related field.

Experience

• 3+ years of experience in business systems analysis, healthcare technology, regulated industry environments.
• Strong background in clinical chart review, medical record auditing, or clinical data analysis.
• Experience working within a Quality management system (QMS) and change control environment.
• Familiarity with managing enterprise systems and vendor-supported platforms, AI-enabled systems or clinical decision support tools, portal administration and user access management, systems integrations, Sharepoint development and workflow automation experience.

Certification

• N/A

Skills

• Strong project management and organizational skills.
• Ability to translate business requirements into technical solutions.
• Excellent stakeholder communication and cross-functional collaboration.
• Critical thinking and analytical mindset with strong problem-solving capabilities.
• Ability to manage multiple priorities in a regulated environment.

Travel

• Up to 10-20%, Occasional travel will be needed to facilitate in person and onsite interactions for connection to the company mission/culture, building key relationships, attendance at tissue donation and/or technical related annual conferences.

SAFETY

Physical Requirement

• Move or lift objects up to 25 pounds
• Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
• Frequent (>75%) fine manipulation using hands and fingers (typing, opening, writing, clicking, paper sorting, etc.)

Working Environment

• Home office environment with minimum distractions

#LI-Remote