Account Manager (Köln, DE, 50670)

The Account Manager will acquire new customers and further develop existing clients in the segments of artisan bakery, pastry, chocolaterie, and confectionery. This is a home-office-based position, with approximately 80% field activity expected.

Responsibilities

• Establish and expand Barry Callebaut and its brands as the No. 1 partner for chocolate and cocoa products in the above-mentioned segments.

• Acquire new customers and maximize potential within existing contacts in the Gourmet division: artisan bakery, pastry, chocolaterie, and confectionery.

• Value selling of our entire portfolio: innovative product concepts, technical application support and consulting, and marketing support both at POS and digitally (including social media).

• Build and strengthen sustainable, long-term, and reliable customer relationships.

• Proactively collaborate and communicate with Marketing, Customer Care, and the Chocolate Academy Center™.

• Support customers in their forecast planning.

• Maintain accurate and up-to-date data in the CRM system (Salesforce).

• Conduct competitive analyses and monitor market trends.

Qualifications

• Experience in bakery, pastry, chocolaterie, or confectionery, or comparable sales experience in the relevant market.

• In-depth knowledge of the described segments and a strong network within regional decision-making structures on the user side.

• Proven sales experience in the artisan food sector, ideally in chocolate or bakery products.

• Fluent in German; good command of English.

• Proficient in MS Office, especially Excel.

• Experience with CRM systems; knowledge of Salesforce and SAP is an advantage.

• Entrepreneurial mindset, customer orientation, self-motivation, solution-driven approach, perseverance, passion, and team spirit.