Clinical Implementation Lead
Why Clarium?
Our mission is to accelerate healthcare transformation through our AI-powered platform. We strive toward a future where hospitals are at the cutting edge of technology, operations and efficiency. Healthcare workers are inundated with endless tasks, manual processes and often unintuitive tools. Clarium is transforming healthcare by empowering providers with AI-powered software with intelligent workflow automation and actionable insights. We envision a future where all hospitals leverage our collaborative data platform to automate their daily operational and administrative tasks, only surfacing high complexity issues that truly require their expertise. We’re backed by some of the biggest and most innovative investors in the world including: Northzone, General Catalyst, AlleyCorp, 1984 Ventures, Alumni Ventures and others.
Role Overview
We are seeking a Clinical Operational Lead who brings deep, firsthand experience in perioperative workflows and preference card management and who knows how to translate that experience into lasting technology adoption. You will serve as the primary clinical operations partner for health system clients deploying Card Optimizer, guiding perioperative teams and clinical leaders from workflow design and training through frontline adoption and sustained outcomes.
This is not a technical integration role. It is a clinical operations and change management role for someone who has lived these workflows, can speak credibly with surgeons and OR directors, and has the executive presence to engage the head of clinical at a health system whether in a pre-sale conversation or a mid-implementation steering committee.
This role sits within the Implementations team and has a clear path to grow into a team lead as our clinical practice scales.
What You'll Do
Workflow Design & Validation
Assess each client's current-state preference card workflows — how cards are built, maintained, and governed — and define a future-state model aligned to Card Optimizer's capabilities.
Partner with clinical and supply chain stakeholders to validate that platform-driven workflows will hold up in practice: in the OR, at the case cart, and through approval cycles.
Define training pathways and adoption milestones tailored to each health system's perioperative environment, staff mix, and governance structure.
Clinical Training & Adoption
Develop and deliver role-specific training for surgeons, OR nurses, perioperative educators, and supply chain staff — meeting people where they are and building confidence in new workflows.
Drive frontline adoption of Card Optimizer's mobile-friendly, one-click preference card review and approval tools.
Monitor post-go-live utilization and proactively identify where adoption is lagging, diagnose the root cause (workflow friction, training gaps, stakeholder resistance), and execute a plan to close it.
Clinical Stakeholder Engagement
Build trusted, peer-level relationships with surgeons, OR directors, perioperative nursing leaders, and clinical educators.
Facilitate physician engagement sessions using personalized savings scorecards, peer benchmarking, and contract-aligned substitution recommendations — framing the platform in clinical, not just financial, terms.
Serve as the subject matter expert on preference card anatomy, PRN vs. open item logic, pick list management, and procedure card standardization.
Executive & Sales Support
Represent Clarium's clinical methodology in executive-level conversations — including Chief Nursing Officers, VPs of Surgical Services, and perioperative medical directors.
Support the sales process as a clinical credibility partner, helping prospective clients understand what implementation looks like from a workflow and adoption standpoint.
Prepare and deliver outcomes-focused presentations and QBR content that communicate adoption progress, workflow improvements, and realized value in terms clinical leaders care about.
Playbook Development
Document workflows, training materials, and lessons learned across engagements to build a repeatable clinical implementation methodology.
As the practice grows, help define the model for how future clinical operational leads are onboarded and developed.
What You Bring
Required Experience
5–10 years of hands-on experience in perioperative services, OR management, surgical services administration, or clinical supply chain — with direct involvement in preference card management and governance.
Deep familiarity with preference card anatomy: card build, PRN and open item quantity logic, pick list structure, and card change workflows.
Experience working within or alongside Epic OpTime or a comparable surgical information system (Cerner SurgiNet, Meditech, etc.).
A track record of engaging and influencing surgeons, OR directors, and perioperative staff around workflow change, supply standardization, or technology adoption.
Executive presence — comfortable and confident presenting to and holding substantive conversations with senior clinical leadership at health systems.
Preferred Experience
Prior experience in a SaaS implementation, clinical informatics, or customer success role, particularly with perioperative or supply chain technology.
Background in value analysis, physician preference item (PPI) standardization, or surgical supply cost reduction.
Formal training in change management (Prosci/ADKAR) or process improvement (Lean, Six Sigma).
Skills & Attributes
Fluency in perioperative and surgical supply chain terminology — capable of credible, peer-level conversations with both clinical and operational audiences.
Strong facilitation, training, and presentation skills across frontline clinical staff and executive leadership alike.
Organized and accountable — able to manage multiple concurrent client engagements with clear milestones and follow-through.
Builder mentality — comfortable with ambiguity, motivated to shape a repeatable methodology, and excited about growing something.
Willingness to travel to client sites on an occasional basis (up to 10%), primarily for go-live support and key stakeholder engagements.