Experienced Customer Service Representative – Deliver Exceptional Experiences for arenaflex Customers in Wilmot, WI

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various communication channels. If you're a people person with a passion for delivering legendary service, we want to hear from you!

About arenaflex

arenaflex, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team. arenaflex is a drug-free workplace and an equal opportunity employer.

Job Summary

As a Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and provide exceptional support

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong product knowledge and a willingness to learn

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

• Our Kenosha Branch is located at 12355 Uline Way, Kenosha, WI 53144.
• We offer a dynamic and supportive team environment that encourages collaboration, innovation, and growth.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development programs to help you grow your skills and advance your career.

• Our Tuition Assistance Program covers professional continuing education, so you can pursue your passions and interests.
• We're committed to helping you achieve your career goals and providing opportunities for advancement.

Compensation and Perks

* Pay from $24 to $29 per hour with significant growth and earning potential!

• Includes $2 Shift Differential
• Comprehensive benefits package, including health insurance, 401(k), and paid time off
• Employee Perks, including a café, on-site fitness center, and modern facilities

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and become a part of arenaflex's success story. Apply for the job now! Apply for this job Apply for this job