Experienced Receptionist/Customer Service Representative – Front Desk Support & Client Liaison

At arenaflex, we're a leading provider of engineering and materials testing services, with a rich history of innovation and excellence. Our team of experts is dedicated to delivering cutting-edge solutions to our clients, and we're now seeking an enthusiastic and skilled Receptionist/Customer Service Representative to join our Sunnyvale, CA office. As a Receptionist/Customer Service Representative at arenaflex, you'll be the first point of contact for our clients, vendors, and visitors. You'll be responsible for providing exceptional customer service, managing incoming and outgoing couriers, processing return samples, and supporting our Customer Service and Operations teams. If you're a team player with excellent communication skills and a passion for delivering outstanding service, we want to hear from you!

About arenaflex

arenaflex is a subsidiary of Eurofins Scientific, a global leader in engineering and scientific services. With over 40 years of experience in materials testing services, we've established ourselves as a trusted partner for next-generation tech companies and businesses across various industries. Our team of scientists and engineers collaborate to solve complex problems and drive innovation, and we're committed to fostering a growth mindset culture that empowers our employees to succeed.

Responsibilities

As a Receptionist/Customer Service Representative at arenaflex, your key responsibilities will include:

• Greeting clients, vendors, and visitors, and directing incoming calls
• Managing incoming and outgoing couriers, and processing return samples in a timely manner
• Entering samples into our CRM (Customer Relationship Management) system
• Providing additional support to our Customer Service team
• Collaborating with our Operations team to ensure seamless day-to-day operations

Schedule

This is a full-time position, working Monday through Friday, 8am-5pm. Local candidates are encouraged to apply.

Qualifications

To be successful in this role, you'll need:

• 3+ years of experience as a Receptionist or Customer Service Representative
• Excellent professional, verbal, and written communication skills
• Proficiency in Microsoft Office and Outlook
• SAP or other CRM database experience is a plus
• A clean driving record to assist with courier duties, when needed

Additional Requirements

This position works with companies that deal with defense-related activities and is subject to ITAR (International Traffic in Arms Regulations). All accepted applicants must be U.S. Persons as defined by ITAR:

• U.S. Citizen
• U.S. Permanent Resident (i.e. "Green Card Holder")
• Political Asylee or Refugee

Physical Requirements

You'll need to be able to lift up to 25lbs to perform the essential functions of this role.

Reasonable Accommodations

We're committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, please let us know how we can better accommodate you.

Benefits & Perks

As a Receptionist/Customer Service Representative at arenaflex, you'll enjoy:

• Competitive hourly rate ($22-$25 per hour)
• Medical, dental, and vision coverage
• 401k company matching
• Paid time off
• Wellness program
• Education assistance
• And more!

What It's Like to Work at arenaflex

At arenaflex, we're a dynamic team that values teamwork, learning, and diversity. You'll have the opportunity to:

• Experience what it's like to be part of a collaborative and supportive team
• Take on career development programs and goal setting to create big possibilities for your career and life
• Embrace diversity and inclusion, and bring your authentic self to work every day

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination, harassment, and retaliation in all of our employment practices. We recruit, hire, train, promote, and administer all employment-related matters based on an individual's qualifications, abilities, and efforts. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, gender identity and/or expression, pregnancy, genetic information, disability, military and/or protected veteran status, and/or any other category protected by applicable federal, state, or local law.

Information Security

Employees are expected to comply with ISO 27001 standard and company requirements for Information security.

Other Opportunities

Check out our other job opportunities at [insert link]. Apply for this job