Experienced Customer Support Executive – Remote in United States
At arenaflex, we're revolutionizing the way the global diamond industry operates by connecting buyers and sellers of diamonds on our online platform. As a Customer Support Executive, you'll play a vital role in ensuring our customers have a seamless journey with arenaflex. If you're a problem solver with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.
About arenaflex
arenaflex is an extremely fast-growing B2B marketplace that has grown to a team of 400+ employees worldwide since its launch in 2017. Our mission is to build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI. We're committed to transparency, efficiency, and cost-effectiveness in the diamond industry.
Job Summary
As a Customer Support Executive at arenaflex, you'll be responsible for resolving customer issues and ensuring swift response times. You'll work in a fast-paced, scale-up environment, adapting to constant changes and staying ahead of the curve with new product releases. You'll be measured through team KPIs, including resolution time and response time, and will have the autonomy to set your own KPIs to drive your personal and team growth.
Key Responsibilities
* Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
- Collaborate with all departments to ensure seamless communication and issue resolution.
Essential Qualifications
* Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms.
- Proactive and forward thinking.
- Assertive nature and ability to be the voice of the customer when communicating internally.
- Excellent cross-functional collaboration skills.
Preferred Qualifications
* Experience in the diamond industry or a related field.
- Knowledge of CRM software and customer support tools.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to change.
What We Offer
* Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
- 401k and other benefits.
- Flexible working.
- Unlimited holiday.
- Fast-paced and global working environment.
Work Environment and Culture
At arenaflex, we value diversity, inclusivity, and collaboration. Our team is passionate about delivering exceptional customer experiences and is committed to innovation and growth. We offer a dynamic and supportive work environment that encourages creativity, learning, and development.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer opportunities for career advancement, training, and professional development. Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation.
Compensation and Benefits
We offer a competitive salary range of $40,000 - $44,000 per year, depending on experience. We also offer a range of benefits, including 401k, flexible working, and unlimited holiday.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
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