Aesthetic Care Concierge
POSITION SUMMARY As an Aesthetic Care Concierge (ACC), you will be the secret sauce behind our premier medical spa location, Avelure Med Spa. Using exceptional communication and interpersonal skills, the ACC will guide each patient through their aesthetic journey making them feel confident, comfortable, and well-supported. The ACC is well versed with all aesthetic offerings and can align patient goals with the appropriate treatments, products, and services. Every day is a chance to boost someone's confidence and help them feel incredible!
By educating patients, promoting services, and patient outreach, the ACC will drive the practice’s growth through genuine connection and expert knowledge. The ideal candidate thrives on building relationships while delivering premium patient care, has an entrepreneurial spirit, and showcases exemplary organizational skills. This role is more than just a job, it’s an opportunity to make a real difference in people’s lives while building an exciting professional path!
KEY RESPONSIBILITIES
- Ensure patients receive an exceptional experience from initial consultation through follow-up.
- Promote services through strategic patient outreach and follow-up to enhance engagement, retention, and satisfaction.
- Leverage expert knowledge to provide value-driven recommendations that optimize patient outcomes and practice performance.
- Optimize scheduling to ensure efficient and timely coordination of appointments, consultations, and treatments.
- Manage and respond to inbound leads in a timely manner, ensuring a seamless first point of contact.
- Proactively follow up on all leads and consultation to drive conversion from inquiry to booked appointment and completed treatment.
- Maintain and manage patient pipeline within CRM systems, ensuring accurate tracking status, follow-ups, and opportunities.
- Facilitate seamless coordination between clinical teams and patients for a consistent patient journey.
- Meet or exceed individual and team performance goals related to relevant KPIs
- Identify opportunities to enhance patient value through intuitive and intentional connection and suggestions.
- Stay ahead of the curve on industry trends, new treatments, and product offerings to provide up-to-date information to patients.