Prosites Corporate - Account Manager

Prosites Corporate

Job Summary

The Account Manager loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites, Inc. and as such, we empower our

employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.

Responsibilities

• Define client success benchmarks and ensure a collaborative relationship with the client to
• ensure those benchmarks are achieved.
• Position the agency as a partner who provides leadership, insights, and guidance.
• Anticipate client risks/issues both inside the agency & within the client’s ecosystem -
• proactively addresses them.
• Review client strategy, contracts, and agreements to make sure that they are accurate and
• address agency promises made.
• Continuously monitor client feedback to guarantee a continuously high client
• satisfaction level.
• Exhibit exceptional organizational skills and maintain up-to-date documentation of all
• client activities throughout the agency.
• Have an extremely high level of ownership and responsibility; represent the
• client internally.
• Collaborate and offer insight to customer retention by recognizing triggers based on
• customer behavior.
• Other duties as assigned by management.

Requirements

• 3+ years of proven experience of successful client growth and retention
• Highly organized and maintains documentation on every aspect of work
• Detail oriented with strong communication skills, written and verbal
• Entrepreneurial mentality and client-centric
• Motivated, team player, and quickly adapts to change
• Work well under pressure in a high volume, fast paced environment
• Salesforce knowledge working out of accounts, projects, tasks, and report

Pay Range = $23 - $26.92/hour depending on experience with an eligible $15,000/year variable pay based on targets met for the year.