Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

At arenaflex, we're revolutionizing the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our elite team, delivering an exceptional customer experience and helping us achieve our mission. If you're a self-driven, customer-focused individual with a passion for health insurance, we want to hear from you.

About arenaflex

arenaflex is a leading provider of cloud-based enrollment tools for state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools make finding and enrolling in health insurance simple, and our innovative agent marketing and call center tools and services help our partners succeed.

Job Summary

We're seeking a highly motivated and customer-centric Remote Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences, resolving issues, and providing technical support to our customers. If you're a team player with a passion for health insurance and a drive to succeed, we encourage you to apply.

Responsibilities

* Deliver the highest level of customer service experience consistently, resolving issues and providing technical support to customers via phone, email, and online chat

• Manage customer accounts, provide application data entry, and interpret and follow defined procedures and policies
• Utilize creative problem-solving skills to resolve complex customer issues and adapt to changing projects and updates
• Demonstrate flexibility and adaptability in a fast-paced environment, prioritizing tasks and managing time effectively
• Participate in extensive self-study, training, and testing to ensure eligibility for certifications and promotions
• Adhere to regulated guidelines for communications via all channels, maintaining a high level of professionalism and excellent verbal and written communication skills

Requirements

* 18 years of age or older

• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Preferred Qualifications

* Previous experience in customer support or technical support role

• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

What We Offer

* Paid Training

• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Why Join arenaflex?

* Be part of a dynamic and growing company that's revolutionizing the health insurance industry

• Enjoy a collaborative and supportive team environment that encourages growth and development
• Take advantage of competitive compensation and benefits, including performance-based incentives and paid time off
• Participate in ongoing training and development opportunities to enhance your skills and knowledge
• Contribute to a company that's committed to making a positive impact on people's lives

How to Apply

If you're a motivated and customer-focused individual with a passion for health insurance, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job