Referral Coordinator (Mon-Fri 12pm-8:30pm EST. including monthly weekend rotation)
Description
About Us
Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.
The Referral Coordinator will work to assist in researching and connecting with referral resources on behalf of participants accessing services. The Referral Coordinator will document outreach and facilitate coordination with behavioral health treatment providers, facilities and other sponsored benefits as appropriate.
This is a REMOTE position
Key duties include
- Facilitates scheduling of participants and/or live transfers to the team.
- Researches and contacts community resources/treatment providers based on clinical recommendations.
- Identifies materials which would provide additional support and/or education to participant.
- Makes referral arrangements for all participants.
- Documents all referrals researched and provided to participant.
- Documents quality assurance issues/participant satisfaction with treatment providers, treatment facilities and other available community resources.
- Review and update referral information case management platform.
- Identifies participant access issues. Troubleshoots and assists participants to whatever extent needed to ensure care is obtained.
- Connects clients to appropriate employer and/or community benefits.
- Maintains accurate and complete participant information in our customized care management platform.
- All activity completed during day must be documented prior to leaving.
- Ensures client satisfaction.
- Attends staff meetings and other meetings as required.
- Other duties as assigned.
- Participates in required Saturday rotation monthly
Requirements
- Associate degree in Business, Wellness, Healthcare, or related field required.
- Experience utilizing a case management platform.
- Comfortable making many out-bound phone calls and inquiries each day.
- Experience in Microsoft Office, Word, Excel, PowerPoint and Outlook.