Career Opportunities: Senior OTC Service Representative - Spanish Speaker (60496)

Key responbilities in the role: Quote-to-Order Execution:

• Review quotations and manage exceptions for complex customers
• Share finalized contracts and handle contract-related queries
• Monitor customer consumption and highlight risks with impact analysis
• Maintain and validate pricing and payment terms, resolve discrepancies and complex exceptions
• Maintain and validate complex master data; perform quality checks, resolve inconsistencies
• Analyze SLA performance, identify root causes of deviations, and report findings to customers

Order-to-Invoice Execution:

• Manage and update complex customer orders throughout the order lifecycle
• Coordinate stock availability and communicate supply issues
• Perform batch determination and ensure correct stock allocation
• Confirm orders according to internal approval policies
• Process order changes and record standardized reason codes
• Resolve invoicing queries in collaboration with Invoice-to-Cash service representatives
• Manage returns and system updates, handle credit-related exceptions

Revenue Protection & Financial Integrity:

• Ensure accurate contracts, pricing, and customer data
• Safeguard revenue through timely invoicing, credit management, and collections oversight
• Resolve disputes to maintain financial and operational accuracy

Stakeholder Coordination & Continuous Improvement:

• Act as the primary operational contact for customers across the O2C lifecycle
• Coordinate with internal teams to resolve market-specific challenges (e.g., delayed deliveries, customs issues, rejected trucks)
• Drive low-risk continuous improvement initiatives to enhance O2C performance
• Contribute actively to team engagement and training activities
• Operate across multiple OpCos and supply chains with varying service models and lead times

“The right profile to work for our GBDS in Hungary? There's no golden rule on that. We're always looking for a good combination of everything – a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team."

Key responbilities in the role: Quote-to-Order Execution:

• Review quotations and manage exceptions for complex customers
• Share finalized contracts and handle contract-related queries
• Monitor customer consumption and highlight risks with impact analysis
• Maintain and validate pricing and payment terms, resolve discrepancies and complex exceptions
• Maintain and validate complex master data; perform quality checks, resolve inconsistencies
• Analyze SLA performance, identify root causes of deviations, and report findings to customers

Order-to-Invoice Execution:

• Manage and update complex customer orders throughout the order lifecycle
• Coordinate stock availability and communicate supply issues
• Perform batch determination and ensure correct stock allocation
• Confirm orders according to internal approval policies
• Process order changes and record standardized reason codes
• Resolve invoicing queries in collaboration with Invoice-to-Cash service representatives
• Manage returns and system updates, handle credit-related exceptions

Revenue Protection & Financial Integrity:

• Ensure accurate contracts, pricing, and customer data
• Safeguard revenue through timely invoicing, credit management, and collections oversight
• Resolve disputes to maintain financial and operational accuracy

Stakeholder Coordination & Continuous Improvement:

• Act as the primary operational contact for customers across the O2C lifecycle
• Coordinate with internal teams to resolve market-specific challenges (e.g., delayed deliveries, customs issues, rejected trucks)
• Drive low-risk continuous improvement initiatives to enhance O2C performance
• Contribute actively to team engagement and training activities
• Operate across multiple OpCos and supply chains with varying service models and lead times

“The right profile to work for our GBDS in Hungary? There's no golden rule on that. We're always looking for a good combination of everything – a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team."

Key responbilities in the role: Quote-to-Order Execution:

• Review quotations and manage exceptions for complex customers
• Share finalized contracts and handle contract-related queries
• Monitor customer consumption and highlight risks with impact analysis
• Maintain and validate pricing and payment terms, resolve discrepancies and complex exceptions
• Maintain and validate complex master data; perform quality checks, resolve inconsistencies
• Analyze SLA performance, identify root causes of deviations, and report findings to customers

Order-to-Invoice Execution:

• Manage and update complex customer orders throughout the order lifecycle
• Coordinate stock availability and communicate supply issues
• Perform batch determination and ensure correct stock allocation
• Confirm orders according to internal approval policies
• Process order changes and record standardized reason codes
• Resolve invoicing queries in collaboration with Invoice-to-Cash service representatives
• Manage returns and system updates, handle credit-related exceptions

Revenue Protection & Financial Integrity:

• Ensure accurate contracts, pricing, and customer data
• Safeguard revenue through timely invoicing, credit management, and collections oversight
• Resolve disputes to maintain financial and operational accuracy

Stakeholder Coordination & Continuous Improvement:

• Act as the primary operational contact for customers across the O2C lifecycle
• Coordinate with internal teams to resolve market-specific challenges (e.g., delayed deliveries, customs issues, rejected trucks)
• Drive low-risk continuous improvement initiatives to enhance O2C performance
• Contribute actively to team engagement and training activities
• Operate across multiple OpCos and supply chains with varying service models and lead times

“The right profile to work for our GBDS in Hungary? There's no golden rule on that. We're always looking for a good combination of everything – a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team."