Technical Account Manager, Pet Food

Technical Account Manager, Pet Food

Technical Account Manager, Pet Food

IMCD US is seeking a Technical Account Manager for our Food & Nutrition business unit, specializing in Pet Food & Animal Nutrition. This role will develop customer relationships and driving growth in the pet food sector. A successful candidate will manage accounts, identify new opportunities, and collaborate with internal teams to deliver tailored solutions that support business success in this dynamic industry.

COMPANY BACKGROUND    IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.   Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.  Responsible for developing and maintain sales within a specific business unit utilizing the Key Sales Performance Indicator system and other tools made available within the organization. In conjunction with the Principal Managers, ensure that the business plans for each of our product lines are implemented. Successful candidates will be responsible to: Setting, regularly reviewing and revising Call Frequency Schedule Meeting call plan set for each account Maintaining Existing Business / Profit Contribution Maintain and reporting on business on regular basis, review variances regularly and report/take action as required Ensure margin contribution is maximized (and maintained) Developing / Progressing Targets Sales representative is responsible for progress on existing targets and identification of new targets Evidence of new business being landed and new opportunities being added on a regular and consistent basis Building / Cultivating Relationships Minimum requirements – thorough and complete understanding of the customer’s business Multi-level relationship development initiated and planned by the sales representative Involvement of other IMCD personnel and principals Reporting submitted in a timely manner Follow guidelines for information required for Existing Business reports Follow guidelines for Target Business reports The sales representative is responsible for the accuracy and thoroughness of their product/activity reports Other duties as assigned Skills Customer relationship management Establish connections between customer and CSR’s to ensure day to day fulfillment, requests, issues are resolved in a timely/efficient manner Complex organizational skills to coordinate and communicate between multiple customer contacts, internal resources and Principals Develop prioritized account growth plans, including annual forecasting and budget Manage account profitability – profit contribution Deliver assigned sales KPIs (call/visit frequency and reporting, Opportunity targets and updates, revenue, margin, prospect accounts, maintaining clean CRM data) CRM compliance against Call Prep and Product Reporting – Action items and account updates Complete account coverage by Principal Active participation in local industry events, trade associates, etc. Execute sales activity relative to slow/dead stock Monitor contract balances and advise customers of inventory still to be shipped Required Qualifications Minimum of one to three years’ experience in technical sales, distribution experience preferred but not required B.S. Degree in Science, Food Science, Business or relevant field of study Proven experience in organizing sales calls and schedules, and evidence of detailed reporting is required Proven track record in developing and maintaining client relationships Proven track record in developing new sales and accounts Desired Qualifications Hunter mentality with passion for seeking new business and closing deals Competency in SFDC, Sales Management Systems, and Microsoft Office or equivalent Exceptional skills in developing and maintaining client relationships Demonstrated enthusiasm and self-motivation Must be hands on and enjoy a broad range of activities Will exhibit an eagerness for contributing beyond immediate duties and getting the job done Competencies Business Acumen Problem Solving/Analysis Customer/Client Focus Communication Proficiency Teamwork Orientation Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job currently operates in a remote work environment. Position Type/Expected Hours of Work This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed. Travel Travel will be around 40% with some overnight travel Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IMCD Offers  If you want to make a real difference and work for a growing and expertise-driven company, then we’d love to hear from you. We’re looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index