Project Manager
ABOUT BAD MARKETING
We're a team of 170+ passionate leaders and creatives who have worked diligently to make BAD Marketing one of the largest and most robust Growth Marketing Agencies in the world. At the core of our philosophy is the belief that excellence stems from a united team working toward a common objective: to not only help our clients grow profitably but also to provide them with an experience they can’t find anywhere else.
We specialize in local lead generation, e-commerce, and information marketing; catering to clients that span from auto and local shop owners, to online consumer product brand owners, online gurus selling courses or coaching, and more.
Our approach to success involves more than just Bold And Disruptive strategies. We invest in our team through extensive training, continuous support for growth and learning, and the cultivation of a happy and confident company culture. For us, finding fulfillment in your career is just as crucial as excelling in it.
ABOUT THIS POSITION
As a Project Manager at BAD Marketing, you’ll play an important role in building and fortifying our team. Your main responsibility is to ensure the success and smooth operation of your assigned accounts. You will be the orchestrator, overseeing that all tasks are completed promptly and approved by the client. Your role involves management, documentation, and optimization of our people, systems, and processes to enhance client performance and ensure customer satisfaction.
RESPONSIBILITIES
- Embody and promote team values.
- Set and achieve department objectives.
- Monitor and optimize team performance and output.
- Provide an exceptional customer journey and deepen client relationships.
- Facilitate onboarding and offboarding processes.
- Organize and relay necessary information for BAD Marketing success during client onboarding.
- Offboard clients professionally, gather feedback, and contribute to process improvement.
- Hold the team accountable for due dates, SOPs, training, and projects.
- Discover new client needs and address them effectively.
- Provide the highest standard of client care at all times.
- Conduct client calls and maintain proactive communication.
- Be proactive in communicating account standings with clients, presenting optimization or improvement plans.
QUALIFICATIONS
- Holistic understanding of Information Marketing (online coaching).
- Strong mindset and drive, holding yourself accountable to the highest performance standards.
- Amicable personality with a collaborative approach to achieving shared goals.
- Self-starter comfortable with remote work, managing schedules, workloads, and meeting deadlines independently.
- Effective communicator, confident in coaching and setting expectations.
- Flexible for meetings and communication with clients during U.S. business hours.
- Team player with a proactive approach, seeking help when needed and communicating obstacles preemptively.
- Coachable and open-minded, eager to grow personally and professionally.
- Analytical thinking in terms of numbers and data.
- Ability to delegate tasks and lead effectively.
- Excellent written and verbal communication skills, capable of relaying complex strategies with extreme clarity.
- Proactive communicator, adept at navigating client objections and internal team disagreements.
- Tech-savvy with a genuine interest in software and products, leveraging technology for team and process efficiency.
BENEFITS
- Comprehensive health, dental, and vision insurance plans (US Residents Only)
- PTO
- Paid US Holidays
- Opportunities for professional development and advancement within the organization.
- A collaborative and innovative work environment with a focus on creativity and results.
ADDITIONAL
- 9AM - 6PM EST
- Remote
- W2 (US Residents Only)
OUR CORE VALUES
- BE BAD
- PLAY TO WIN
- EXTREME OWNERSHIP
- SOLUTIONS NOT PROBLEMS
- BEST IDEA WINS
- ALWAYS BE GROWING
- NOBODY IS BIGGER THAN THE TEAM