Customer Success Executive
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a dynamic Customer Success Executive to join our Commercial team.In this role, you will be responsible for the delivery of quality services, creating customer loyalty, and retaining clients while driving revenue growth through strategic collaboration.You will join a high-performing team in the United Kingdom that partners with Account Managers and Account Executives to provide comprehensive support across all service lines.
What You’ll Do (Core Responsibilities)
In this role, you will:
- Manage Strategic Relationships: Build and maintain deep customer relationships to understand organisational goals, partnering with key decision-makers to structure partnership strategies and service level expectations.
- Drive Retention and Revenue: Proactively manage the contract renewal process and negotiate pricing to ensure customer retention and identify new business opportunities within your assigned accounts.
- Resolve Escalations and Ensure Compliance: Research and resolve complex billing or service issues while conducting compliance assessments and root cause analysis to maintain high service standards.
What You’ll Bring (Skills & Education)
The ideal candidate will have:
- Sector Experience: Proven experience in a customer-facing commercial role, preferably within the Information Management or Data Protection industry.
- Technical Proficiency: Strong knowledge of Sales Force Dot Com (SFDC) and internal reporting systems to provide detailed responses to Requests for Proposal (RFP).
- Analytical Problem-Solving: Proven ability to perform customer service analysis and make recommendations on appropriate pricing structures or contract requirements.
- Communication Excellence: Exceptional relationship management skills with the ability to use appropriate methods of persuasion when soliciting agreement from stakeholders.
What We Offer (Benefits)
- Competitive compensation and benefits aligned with your experience.
- Flexible work options to support a healthy work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.
Are you ready to drive customer success and help organisations protect what matters most? Apply now to join the Iron Mountain team!
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Category: Sales Apply To This Job