Clinical Support Specialist

Give hope. Give health. Make your mark in the fight against cancer.

At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.

Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.

Job Description

Summary: 

The Clinical Support Specialist has primary responsibility for training and supporting Radiation Therapists and Dosimetrists in the safe and effective use of our systems. This includes on-site support for go-live and upgrades, and on-call support for customers. Additionally, the Clinical Support Specialist supports a wide range of cross-functional activities within Accuray, including clinical sales support, development testing, technical document review, and providing subject matter expertise for training, sales, and marketing.

Essential Duties and Responsibilities:

• Provides phone support, on-site support and training, as needed, to ensure customers can effectively utilize their systems to treat patients.
• Participates in the development of user and support personnel documentation that will facilitate successful use of the company’s products.
• Acts as liaison between customers and marketing/development in providing suggestions for product improvements, enhancements, or corrections.
• Provides clinical input and review of new products and proposals, representing the needs of the customer and of customer support.

Qualifications:

a. Required:

• Ability to work effectively as part of a small but diverse cross-functional team in a fast-paced environment and with multiple projects.
• Ability to communicate effectively, both orally and in writing, at a variety of technical levels.
• Experience with treatment planning, treatment delivery, Linac QA, and other operations of an RT operation.
• Ability to travel to customer sites and other locations.  Travel of 60%-70% but could be as high as 85% and occasional weekend travel.

b. Preferred or Desired:

• Prior clinical experience with either CyberKnife or TomoTherapy products is strongly preferred.
• Must understand the necessity and value of teamwork; ability to work effectively as part of a team and cultivate such an environment among reports.
• Experience in a customer support role or training role for medical imaging or radiation treatment environment.
• Minimum 5 years MDCB and/or ARRT preferred.
• A creative and flexible approach to technical problem solving
• Prior clinical applications experience.
• Knowledge of Medical Physics principles and practices.

To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.

EEO Statement

At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.