Experienced Customer Support Associate - Work from Home - Derby, KS
Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment? Do you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Customer Support Associate position at arenaflex, a leading innovative customer contact center that offers a unique blend of personal and professional growth opportunities.
About arenaflex
arenaflex is a cutting-edge customer contact center that prides itself on its fun, laid-back environment and commitment to employee development. Our team is dedicated to providing top-notch customer service to some of the most recognized companies in their industries. We believe that our employees are the key to our success, and we strive to create a workplace culture that fosters growth, innovation, and collaboration.
Job Description
As a Customer Support Associate at arenaflex, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. This role requires excellent verbal and written communication skills, a strong work ethic, and the ability to adapt to a fast-changing environment. You will be working from home, using your own computer and internet connection, and will be required to attend a full 2-week mandatory virtual training program.
Key Responsibilities
* Qualify callers for programs, products, or services offered by our clients through outbound and inbound calls
- Utilize product knowledge to effectively communicate with customers and resolve their inquiries
- Work collaboratively with team members to achieve sales and customer satisfaction goals
- Maintain accurate records and reports of customer interactions
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills
- Meet or exceed performance metrics and sales targets
Requirements
* High School Diploma or GED required
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements (processor: Intel Core i5 2.1GHz or better or AMD equivalent, operating system: Windows 10, RAM: 8GB or more)
- Webcam and high-speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week mandatory virtual training program (Monday-Friday, 9am-5pm EST)
Benefits
* Remote work
- Remote training
- For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
What We Offer
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Ongoing training and development programs to enhance product knowledge and customer service skills
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment, we encourage you to apply for the Customer Support Associate position at arenaflex. Please submit your application online, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Apply for this job