Experienced Customer Support Specialist I - 28 Hours - Lynn, MA at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Support Specialist I, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and their issues are resolved efficiently. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and are eager to grow your career in a dynamic and inclusive environment, we want to hear from you!

About arenaflex

arenaflex is a leading financial institution dedicated to providing innovative banking solutions to individuals and businesses. We pride ourselves on our commitment to customer satisfaction, community involvement, and employee development. Our inclusive culture values diversity, equity, and authenticity, creating a workplace where everyone feels valued, respected, and empowered to reach their full potential.

Job Responsibilities

As a Customer Support Specialist I, you'll be the first point of contact for our customers, handling a high volume of inbound calls, emails, and chats. Your primary responsibilities will include:

• Providing accurate and timely responses to customer inquiries about our products and services
• Maintaining a thorough knowledge base of arenaflex's products, services, policies, and procedures
• Achieving entry-level departmental service standards and sales goals as set forth by senior management
• Developing the necessary skills to work independently in a remote or onsite environment
• Handling basic customer complaints and problems with minimal assistance
• Recognizing personal limitations and initiating requests for assistance to appropriate personnel as needed

Key Responsibilities:

* Serves as arenaflex's first line of response on inbound customer telephone calls regarding all types of existing accounts and services

• Maintains a detailed knowledge base of arenaflex's basic products, services, policies, procedures, maintenance, and regulatory requirements
• Actively listens to determine the full extent of customer needs while appropriately applying different approaches to affect desired outcomes
• Ensures effective customer communication by utilizing superior verbal and written skills
• Handles basic customer complaints and problems with minimal assistance
• Responsible for achieving entry-level sales and service standards as set forth by senior management

Requirements

To succeed in this role, you'll need:

• Associate's Degree or related knowledge/skills base gained through experience
• Customer Service background preferred
• Call Center experience preferred
• Service and sales background a plus
• PC and data entry skills required
• Proven previous job stability a must
• Ability to obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS)

Skills and Knowledge

To excel in this role, you'll need:

• Excellent written communication skills
• Excellent verbal and listening skills, including good grammar, tone of voice, and diction
• Ability to work effectively with others in a diverse population
• Punctuality and consistent work attendance required
• Bilingual a plus

Working Conditions

As a Customer Support Specialist I, you'll need to be:

• Flexible and adaptable about work schedules, which may include evenings and weekends
• Able to use a headset and sit for long periods of time
• Able to work in a fast-paced, high-volume work environment
• Able to work in a moderate to high noise level

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow your career and develop your skills. As a Customer Support Specialist I, you'll have access to:

• Comprehensive training programs to enhance your customer service and technical skills
• Opportunities for career advancement and professional development
• A supportive and inclusive work environment that values diversity, equity, and authenticity
• A competitive compensation package, including medical, dental, vision, life, and disability insurance, retirement, vacation, and tuition reimbursement

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package, including:

• Competitive salary
• Medical, dental, vision, life, and disability insurance
• Retirement plan
• Vacation and tuition reimbursement
• Opportunities for career advancement and professional development

How to Apply

If you're passionate about delivering exceptional customer service and are eager to grow your career in a dynamic and inclusive environment, we want to hear from you! Apply now by clicking the link below: Apply for this job

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. Apply for this job