Experienced Customer Service Advisor – Remote Opportunity with arenaflex
At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Customer Service Advisor, you'll play a vital role in helping customers resolve their post-purchase needs, from tracking orders to checking order status and more. If you're passionate about providing exceptional service and helping customers feel heard, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to thrive in an ever-changing world. With a commitment to excellence and a passion for technology, we're shaping the future of customer service and support. Our team is comprised of talented individuals who share a common goal: to make a difference in the lives of our customers and the communities we serve.
Job Summary
As a Customer Service Advisor, you'll be responsible for handling inbound calls from customers with inquiries about their recent purchases. You'll use your problem-solving skills to find quick solutions and resolve any issues, while also helping to de-escalate frustrated customers with empathy and professionalism. If you're a compassionate and patient individual with excellent communication and soft skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Handle inbound calls from customers with inquiries about their recent purchases
* Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Use your problem-solving skills to find quick solutions and resolve any issues
* Help de-escalate frustrated customers with empathy and professionalism
* Occasionally assist with upselling or cross-selling when appropriate and necessary
Who We're Looking For
* A compassionate and patient individual with excellent communication and soft skills
* Strong problem-solving abilities and a knack for de-escalating upset customers
* Someone who thrives in a high-volume, fast-paced environment
* Experience in customer service or call centers is a plus, but not required – training will be provided!
Why You'll Love Working with Us
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Health Benefits: Medical, dental, and vision coverage starting day one
* PTO: Accrue paid time off starting after 180 days
* Bonuses: Performance-based bonus incentives to reward your hard work and success
Requirements
* 18 years or older
* High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months experience in customer service
* Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* Have a secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Be flexible in working hours, seven days per week including weekend days
* Reside in one of our US hiring zones
We're an Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
Health and Safety
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
Apply Now!
If you're ready to take the next step in your career and join a team that's passionate about technology and customer service, apply now! We can't wait to hear from you.