Experienced Customer Service Advisor – Join arenaflex's Growing Team in Marlton, NJ
At arenaflex, we're not just a leading online gambling company; we're a community of passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in shaping the future of our industry and helping us achieve our mission of providing unparalleled service to our customers.
About arenaflex
arenaflex is a rapidly growing company that's revolutionizing the online gambling industry. With a strong presence in the US market, we're committed to providing a world-class experience for our customers. Our Marlton, NJ office is a hub of innovation and collaboration, where talented individuals come together to drive growth and excellence.
Join Our Team
We're seeking a highly motivated and customer-centric individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you'll be responsible for delivering exceptional service to our customers, resolving issues promptly, and promoting responsible gambling practices. If you're passionate about delivering outstanding customer experiences and have a strong desire to grow with a dynamic company, we want to hear from you!
Key Responsibilities
As a Customer Service Advisor, you'll be responsible for:
- Ensuring every customer interaction is positive and memorable
- Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed
- Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication
- Resolving customer requests and complaints promptly and courteously
- Assisting in support of various internal efforts that improve how customers perceive our platform and services
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information
- Promoting and advocating for responsible gambling practices among customers
Preferred Skills and Experience
To succeed in this role, you'll need:
- Tech-savvy, with the ability to work with various technologies to investigate, communicate, and resolve customer inquiries
- Exceptional communication skills, both written and verbal
- Active listening skills, with the ability to understand customer needs and provide tailored support
- Customer-centric with a passion for delivering outstanding service
- Eagerness to expand personal knowledge and skills
- Meticulous attention to detail to ensure accuracy
- Ability to multitask efficiently in a fast-paced environment
- Creative problem-solving capabilities to resolve challenges independently
- Strong individual and team collaboration skills
- Ability to maintain compliance with individual licensing requirements according to regulations
Benefits of Working with arenaflex
As a valued member of our team, you'll enjoy:
- A starting wage of $23.07 per hour, with pay increases to $23.94 post-training
- Company-paid healthcare for employees
- Annual bonus
- 401(k) with Company match
- 33 paid days off
- Recognition for your performance and hard work
- Employee Assistance Programme to support the wellbeing of you and your family
- Health Insurance to reassure your health and wellbeing
- Life Assurance to provide peace of mind for your family
- Income Protection to safeguard your income
- Life Events and Long Service benefits to celebrate your big occasions, dedication, and hard work
- Retirement Plan to help you prepare for later life
Our Marlton, NJ Office
Our Marlton, NJ office is a state-of-the-art facility that offers a range of benefits, including:
- On-Site Catering to fuel your productivity
- Tea and Coffee Service to keep you energized
- Great Commuter Links to make your daily commute easy
- Central location with easy access to Route 73 and Route 70
What We Get Up to
Our New Jersey office is a hub of activity, with various departments working together to deliver exceptional customer experiences. As a Customer Service Advisor, you'll be part of a dynamic team that's passionate about delivering outstanding service.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong desire to grow with a dynamic company, we want to hear from you! Apply now to join our team as a Customer Service Advisor and take the first step towards a rewarding career with arenaflex. Apply for the job now! Apply for this job Apply for this job