Experienced Bilingual Licensed Customer Service Representative – Insurance Policy Support & Customer Care
At arenaflex, we're on a mission to revolutionize the car insurance industry by eliminating biased and discriminatory factors. We believe that everyone deserves fair and equitable insurance rates, regardless of their background or circumstances. As a licensed Customer Care Specialist on our Support team, you'll play a vital role in helping us achieve this mission.
About arenaflex
arenaflex is a dynamic and innovative company that's committed to giving back and being a force for good in the world. We're backed by top-tier VCs, institutional investors, and reinsurers who share our vision of creating a more just and equitable financial system. Our community, Members, and team are at the heart of who we are and why we do what we do. We're a positive, engaging, and diverse bunch who are passionate about making a difference.
The Role
As a licensed Customer Care Specialist on our Support team, you'll be handling customer inquiries and helping policyholders with their policy needs. You'll be answering questions regarding quotes, coverage, rates, billing issues, and general policy reviews. You'll be delighting customers over the phone or via chat, collaborating with other Reps and Specialists, and assisting with ad-hoc projects & duties.
Responsibilities
* Handle calls and chats with customers to resolve their queries and concerns
- Process policy endorsements, billing requests, track and follow-up on outstanding items
- Communicate with team members, and escalate items and issues when appropriate
- Collaborate with other Reps and Specialists to provide excellent customer service
- Assist with ad-hoc projects and duties as required
Qualifications
* Active Property & Casualty license
- 3 or more years of Property & Casualty insurance experience
- Strong verbal and written communication skills and ability to provide and accept constructive feedback
- Insurance policy support, rating or policy lifecycle experience
- Knowledge of underwriting guidelines is helpful
- Attention to detail and strong personal time management skills
- Ability to work independently and remotely
- Excellent computer and software skills (Google Suite, Slack, Zendesk, etc.)
Benefits
* Hourly Rate: $24.04 - $25.00
- Full-time, remote work
- Employee Stock Options
- Health, dental and several ancillary benefits to choose from
- Matching 401K
- Flexible PTO
- Fourteen Weeks Paid Family Leave
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our team members to grow and thrive. We offer a range of benefits and perks that include:
- A dynamic and innovative work environment
- Opportunities for career growth and development
- A supportive and inclusive team culture
- Flexible work arrangements to suit your needs
- A range of benefits and perks to support your well-being
Why Join arenaflex?
If you're passionate about making a difference and want to be part of a dynamic and innovative company, then arenaflex is the perfect place for you. We're committed to creating a fair and equitable financial system, and we need talented and dedicated individuals like you to help us achieve this mission.
How to Apply
If you're interested in joining our team, please submit your application through our website. We can't wait to hear from you!
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background or circumstances. Apply for this job