Manager, Implementation

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

 OpenLoop is looking for a Manager, Implementation to join our team remotely. In this role, you will be responsible for leading and growing our Implementation team as we scale client implementations across OpenLoop’s care delivery verticals. This role is ideal for someone with hands-on program management experience who’s ready to step into people leadership — balancing execution, operational excellence, and team development.

What You'll Do

• Manage a team of Implementation Managers, providing coaching, performance feedback, and career development.

• Own staffing, prioritization, and resource alignment across multiple concurrent client implementations.

• Partner with cross-functional leads (Sales, Product, Clinical, Support) to remove blockers and ensure delivery quality.

• Drive consistency in process adoption, KPI tracking, and team-wide communications.

• Act as the escalation point for complex technical or client-facing challenges.

• Contribute to process improvements, best practices, and scalable systems that raise the bar for program delivery.

• Own and directly lead client implementations as needed, stepping in to support high-priority or complex programs.

• Foster a culture of accountability, growth, and collaboration within the Implementation team.

• Other duties as assigned. 

Who You Are

• Bachelor’s degree in Engineering, Business, or related field.

• 4-6+ years in Implementation management or program management, with direct experience leading implementations or high-performing cross-functional teams.

• Proven ability to coach and develop individuals, with prior mentorship or team leadership experience.

• Comfortable balancing team leadership with hands-on problem solving.

• Excellent communication and relationship-building skills across technical and non-technical teams.

• Highly organized, with a knack for creating clarity in fast-paced or ambiguous environments.

• Proficiency with project management and reporting tools (e.g., Asana, Jira, Smartsheet).

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.