Experienced Customer Service Representative I – Delivering Exceptional Service in a Dynamic Environment

At arenaflex, we're committed to empowering our customers with innovative solutions that drive business growth and success. As a Customer Service Representative I, you'll play a vital role in delivering exceptional service to our valued customers, ensuring their needs are met, and exceeding their expectations.

About arenaflex

arenaflex is a world-renowned manufacturer of product identification and traceability solutions, offering a comprehensive range of reliable and innovative inkjet, thermal transfer, laser, print, and apply label systems. Our mission is to provide fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls, and improved manufacturing processes.

The Role

As a Customer Service Representative I, you'll serve as the primary interface for our customers, navigating our ERP system (SAP), Sales Order Automation tool, and B2B portal to process quotes, orders, returns, credits, and debits. Your primary objective will be to consistently deliver high-quality service that instills customer confidence and loyalty.

Key Responsibilities

* Interpret and process customer requests and general inquiries in a timely and professional manner

• Collaborate with cross-functional team members to satisfy customer requirements and resolve complex issues
• Create and maintain accurate ERP system records, ensuring seamless data management and reporting
• Maintain a superior level of product and service knowledge to satisfy customer needs and provide expert advice
• Consistently provide accurate, prompt, professional service, and follow-up to ensure customer satisfaction
• Decisively resolve routine customer concerns and escalate complex issues to senior team members
• Leverage customer feedback to drive continuous improvements and enhance our services

Job Requirements

* High School Diploma or equivalent required; 2 or 4-year degree preferred

• Previous customer-facing experience and data entry experience
• Superior data entry speed, accuracy, and attention to detail
• Ability to thrive in a fast-paced environment and remain calm under pressure
• Strong planning and organizational skills
• Excellent written and verbal communication skills
• Superior active listening skills with the ability to interpret client needs
• Strong problem-solving skills
• Proven ability to build customer rapport and establish long-term relationships
• Commitment to continuous improvement, teamwork, and collaboration
• Familiarity working with SAP and Salesforce a plus

Our Values and Culture

At arenaflex, we're committed to a collaborative entrepreneurial spirit, winning through customers, high ethical standards, openness, and trust. Our values are:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

Work Environment and Career Growth Opportunities

As a Customer Service Representative I, you'll enjoy a hybrid/remote working arrangement with flexible hours of 8:00 am - 5:00 pm EST. Onsite training in Keene, NH will be provided for approximately 4-6 weeks during normal daytime office hours. We offer a comprehensive total rewards package, including:

• Competitive hourly pay rate
• Bonus eligibility based on performance metrics and other criteria outlined in our applicable bonus plan
• 401(k) savings plan with employer contributions
• Medical, dental, and vision insurance
• Wellness programs
• Health savings account, health care, and dependent care flexible spending accounts
• Company-paid short-term disability and long-term disability
• Company-paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity, and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Parental, military, jury duty, and bereavement leaves of absence
• Paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, and 64 paid sick leave hours annually or as provided under state and local paid sick leave laws
• Tuition reimbursement at the maximum amount of $5,250 per employee per calendar year
• Business travel services
• Employee discounts
• Employee assistance program that includes company-paid counseling sessions and legal services

Eligibility for Benefits

Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Accommodations for Applicants

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact us for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Apply Now!

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic environment that values collaboration, innovation, and customer satisfaction. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job