Experienced Customer Service Representative – Community Engagement and Sales

At arenaflex, we're dedicated to providing exceptional service to our customers across Alaska's vast and beautiful communities. As a Customer Service Representative in our Craig location, you'll play a vital role in delivering top-notch customer experiences while promoting our services to new and existing customers. If you're a people person with a passion for serving others, we want to hear from you!

About arenaflex

arenaflex is a small, non-union, employee-owned utility serving over 40 Alaskan communities and villages. We're committed to providing reliable power and telecommunications services to our customers while fostering a positive and supportive work environment. Our team is driven by a shared vision of excellence, and we're always looking for talented individuals who share our values.

Job Summary

As a Customer Service Representative, you'll be the face of arenaflex in our Craig community. Your primary responsibilities will include:

• Selling and promoting arenaflex services to new and existing customers
• Receiving power and telecom service orders and payments
• Answering phones and assisting customers with their inquiries and concerns
• Balancing daily cash and handling customer billing (charges, credits, etc.)
• Providing exceptional customer service in a fast-paced work environment
• Performing various administrative support duties as assigned

Key Responsibilities

* Sell and promote arenaflex services to new and existing customers

• Receive and process power and telecom service orders and payments
• Answer phones and respond to customer inquiries and concerns
• Balance daily cash and handle customer billing (charges, credits, etc.)
• Provide exceptional customer service in a fast-paced work environment
• Perform various administrative support duties as assigned
• Periodically travel to other properties and meetings/trainings as required

Essential Qualifications

* High School Diploma or GED

• 1-2 years of experience in an office or face-to-face customer service
• Proficient with MS Office Suite/10-key skills
• Valid driver's license and ability to be insured by arenaflex
• Ability to pass a pre-employment background and drug test
• Proven ability to cope with Alaska's harsh weather and challenging environment

Preferred Qualifications

* Experience working in a customer-facing role in a fast-paced environment

• Knowledge of power and telecommunications services
• Ability to communicate effectively in a team environment
• Basic math skills and attention to detail
• Ability to work in a dynamic and ever-changing environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and conflict resolution skills
• Ability to adapt to changing situations and priorities
• Basic math skills and attention to detail
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your customer service and sales skills
• Learn about power and telecommunications services
• Participate in ongoing training and development programs
• Collaborate with a talented and dedicated team
• Contribute to the success of our organization

Work Environment and Company Culture

arenaflex is a small, employee-owned utility that values its employees and the communities we serve. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service. We're committed to fostering a positive and supportive work environment that encourages collaboration, innovation, and growth.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $24.00 per hour
• Generous benefit package, including medical, dental, vision, 401K, and more
• $5,000.00 annual medical travel reimbursement
• Up to $125.00 annual medivac insurance reimbursement
• Employee stock ownership options
• Recognition and appreciation programs
• Opportunities for career growth and development

How to Apply

If you're a motivated and customer-focused individual who is passionate about serving others, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job