Experienced Full Stack Customer Success Consultant – Web & Cloud Application Development
Join arenaflex, a dynamic team dedicated to elevating service and revenue excellence, as a Customer Success Consultant. As a pivotal member of our team, you will play a crucial role in ensuring the sustained success of our clients, driving the adoption of our proprietary technology, IN-Gauge, and maintaining a strong focus on customer retention.
About arenaflex
arenaflex is a global leader in optimizing frontline performance, with over 30 years of expertise and a global footprint extending across world-renowned brands in the hospitality and automotive industries. Our unique blend of artistry and science, combined with our cutting-edge technology, has set the benchmark in the industry. We're committed to unlocking the full potential of individuals and transforming the frontline role, empowering our team members to make a difference.
About the Role
As a Customer Success Consultant at arenaflex, you will be responsible for leading and facilitating the customer activation process, ensuring a captivating onboarding experience. You will drive the implementation and ongoing maintenance of our proprietary technology, IN-Gauge, and promote its adoption and utilization. Your role will also involve collaborating with regional and global peers, fostering the exchange of best practices and seeking innovation insights.
Key Responsibilities
* Lead and facilitate the customer activation process, ensuring a captivating onboarding experience
- Drive the implementation and ongoing maintenance of The Foundation Framework
- Promote and support the adoption and utilization of the IN-Gauge software platform
- Commit to continuous self-led learning, always maintaining IN-Gauge 'super user' proficiency
- Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights
- Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge
- Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent
- Lead quarterly program reviews with key stakeholders
- Initiative conversations with internal leadership regarding upsell opportunities
- Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience
Qualifications
* Bachelor's Degree is preferred, with a track record of working in a performance results-focused environment
- 2+ years of relevant experience
- Tech savvy with SaaS experience being advantageous
- Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style
- Demonstrates executive presence and the ability to influence at all levels
- Exhibits a high level of polish and poise in all interactions
- Excellent listing skills, curiosity, and resourcefulness
- Capable of compelling written and verbal communication, catering to both technical and non-technical audiences
- Proactive and capable of working autonomously
- Must show adaptability and flexibility in response to the evolving needs of the business
- Fosters collaboration among various departments to advance the company's shared vision
Preferred Qualifications
* Experience in the hospitality or automotive industries
- Familiarity with performance management software and tools
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
What We Offer
* Base Salary $65,000-$70,000 + lucrative incentive plan, averaging around $15,000 annually, uncapped in growing region
- Comprehensive suite of benefits, including:
+ Employer contribution toward company-sponsored health plans + Dental & Vision plans offered + Employer-paid Short-term Disability & Employer-paid Long-term Disability + Employer-paid Life Insurance Policy ($100,000) + Employer-paid Accidental Death & Dismemberment Policy ($100,000)
- 401K participation, with 4% Employer Matching Contribution
- Paid Time Off and annual holiday closure
- Parental Leave (Maternity, Paternity, and Adoption Leaves)
Why Join arenaflex?
* Be part of a dynamic team dedicated to elevating service and revenue excellence
- Work with a global leader in optimizing frontline performance
- Develop your skills and expertise in a fast-paced and innovative environment
- Collaborate with a talented team of professionals from diverse backgrounds
- Enjoy a comprehensive suite of benefits and a competitive salary and incentive plan
- Make a difference in the lives of our clients and their customers
How to Apply
If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job