Experienced Customer Service Support Representative – Remote Opportunity at arenaflex

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Support Representative, you will play a vital role in building strong relationships with our clients, providing timely and effective resolutions to their inquiries, and ensuring that their needs are met with professionalism and courtesy. If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity to join our team at arenaflex.

About arenaflex

arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer service to our clients. Our team is passionate about delivering results-driven services that meet the evolving needs of our clients. As a Customer Service Support Representative, you will be part of a dynamic team that is committed to excellence, innovation, and customer satisfaction.

Key Responsibilities:

As a Customer Service Support Representative at arenaflex, your key responsibilities will include:

• Building strong relationships with other team members and departments to provide excellent internal customer service and optimize service to all external clients
• Providing professional and courteous customer service to external customers via phone and email
• Answering customer inquiries, researching issues, and providing effective resolutions to client issues and concerns in a timely manner (supply orders, billing questions, account set up, testing questions, specimen inquiries, etc.)
• Documenting issues, action steps, and outcome of customer inquiries
• Documenting and processing change requests promptly and efficiently
• Following all SOP's and team procedures to ensure accuracy and regulation compliance
• Assisting with large projects and meeting deadlines
• Making outbound calls to existing customers providing them with information about new products and services

Requirements:

To be successful in this role, you will need to possess the following qualifications and skills:

• High School Diploma required, Bachelor's degree preferred
• 2+ years previous customer service experience, laboratory or healthcare preferred
• Excellent communication and interpersonal skills, including written, verbal, and listening skills
• Confident in multitasking and quickly adapting to changing priorities
• Proven ability and desire to provide exceptional customer service
• Ability to present a professional image via phone, with superb phone etiquette skills
• Excellent problem resolution skills
• Strong attention to detail and accuracy
• Able to work independently and as part of a team in a fast-paced environment
• Proficient computer skills, including CRM systems, Microsoft Office Suite, and other office software

Work Schedule:

The work schedule for this role is Monday – Friday, 9:30am – 6pm CST. During the 4-6 week training period, the approximate schedule will be 8am – 4:30pm CST.

Pay Range:

The pay range for this role is $20 – $23 per hour.

Benefits:

arenaflex offers a comprehensive benefits package to its employees, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Accessibility:

arenaflex is committed to providing equal access to employment opportunities for individuals with disabilities. If you require assistance using our online tools to search and apply for jobs, or need an accommodation, please visit our accessibility site or contact us at [email protected].

Apply Now:

If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job