Experienced Technical Support / Customer Service Representative – Remote (Night Shift) at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative – Remote (Night Shift). As a key member of our global team, you'll play a vital role in providing top-notch support to our clients, helping them resolve technical issues and achieve their goals.
A Career Powered by You
At arenaflex, we're committed to fostering a culture that values diversity, inclusivity, and employee growth. Our team of over 70,000 game-changers from 70 countries is united by a shared passion for innovation, customer satisfaction, and making a positive impact. As a remote Technical Support / Customer Service Representative, you'll join a community that's dedicated to empowering each other's success and well-being.
What You'll Do
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1 year of customer service experience
- The ability to work an evening or overnight schedule
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's In It For You
At arenaflex, we believe in investing in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Technical Support / Customer Service Representative, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If you're ready to take your career to the next level and join a team that's passionate about delivering exceptional customer experiences, apply today! As a remote Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to grow, learn, and thrive in a dynamic, supportive environment.
Location
* CAN, ON, Work-at-Home
Language Requirements
* English
Time Type
* Full time
Equal Opportunity Employer
arenaflex is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
Apply Now
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