002ACH - Salesforce Commerce Cloud & Incentive Compensation (SPIFF) Consultant
Name of the position: Salesforce Commerce Cloud & Incentive Compensation (SPIFF) Consultant
Location: Remote
Mode: Parttime (10-20 hours week)
Years of experience: 8+ Years
Shift: UK shift
Overview
We are seeking a highly experienced consultant with expertise in Salesforce Commerce Cloud and incentive compensation design, including SPIFF (Sales Performance Incentive Fund) programs.This role will drive end-to-end digital commerce implementation while aligning sales incentive structures to accelerate revenue growth, improve conversion, and optimize partner/channel performance.Key Responsibilities
1. Commerce Cloud Implementation & Architecture
- Lead end-to-end implementation of Salesforce Commerce Cloud (SFCC)
- Design scalable B2C and/or B2B eCommerce architectures
- Configure:
- Product catalogs, pricing, promotions
- Checkout flows, payment integrations
- Customer journeys and personalization
- Ensure seamless omnichannel experience across web, mobile, and integrations
2. SPIFF / Incentive Compensation Strategy
- Design and implement SPIFF programsto drive:
- Sales acceleration
- Product-specific pushes
- Channel partner engagement
- Define incentive models aligned to:
- Revenue targets
- Margin optimization
- Strategic product adoption
- Build frameworks for real-time incentive tracking and reporting
3. Salesforce Ecosystem Integration
- Integrate SFCC with broader Salesforce stack:
- Sales Cloud (pipeline & opportunity tracking)
- Service Cloud (customer support integration)
- Marketing Cloud (campaigns & personalization)
- Enable unified customer data and journey orchestration
- Collaborate with CRM and data teams for 360° customer view
4. Data, Analytics & Performance Optimization
- Define KPIs across commerce and sales incentives:
- Conversion rates
- Average order value (AOV)
- Sales uplift from SPIFF programs
- Build dashboards and reporting frameworks
- Continuously optimize promotions, pricing, and incentive effectiveness
5. Stakeholder & Program Leadership
- Partner with business stakeholders (Sales, Marketing, eCommerce, Finance)
- Translate business goals into technical and incentive design solutions
- Lead workshops, requirement gathering, and roadmap definition
- Drive change management and user adoption
Required Qualifications
- 10+ years of experience in Salesforce ecosystem implementations
- Hands-on experience with Salesforce Commerce Cloud (SFCC) implementations
- Proven experience designing and managing SPIFF / incentive compensation programs
- Strong understanding of:
- eCommerce architecture & workflows
- Sales operations and compensation models
- Experience integrating Salesforce platforms (Sales, Service, Marketing Cloud)