Experienced Tier 1 Support Specialist (Remote - Customer Service) at arenaflex
Job Summary:
Join arenaflex, a rapidly growing company featured on the Inc 5000 list, as a Tier 1 Support Specialist. As a key member of our 24/7/365 support team, you will play a vital role in delivering exceptional customer service to our end-users, including physicians, nurses, and system administrators. With a focus on clinical communications and scheduling solutions, you will have the opportunity to make a meaningful impact on patient care and outcomes.
About arenaflex:
arenaflex is a leader in the healthcare technology industry, offering best-in-class solutions in clinical communications, scheduling, and patient engagement. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time. By joining arenaflex, you will be part of a dynamic team that is dedicated to improving patient care and clinical workflows.
Position Overview:
We are seeking a highly motivated and technical support professional to join our growing team. As a Tier 1 Support Specialist, you will be responsible for supporting and delighting our end-users through various channels, including phone, chat, and our online customer portal. You will also have the opportunity to work with our customers to troubleshoot technical issues, provide training and education, and collaborate with other teams to resolve complex technical issues.
Responsibilities:
* Field incoming client communications via phone, chat, and our online customer portal
- Help end-users administer their arenaflex applications
- Train end-users on how best to use arenaflex's phone, mobile, and web applications
- Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
- Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end-users
- Build and revise new user accounts based on established standards and best practices
- Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
- Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues
Requirements:
* Strong technical aptitude
- Excellent written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Ability to work in a fast-paced environment and successfully prioritize competing tasks
- High customer empathy and exceptional customer service skills
- Access to high-speed internet
- Ability to work some holidays and one weekend day
- Willingness to work days, evenings, or overnights and/or weekends
- Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be day, evening or overnight shift that includes at least 1 weekend day
- Our team is currently only looking for candidates that are located within the U.S.
What You'll Get:
* Competitive hourly rate of $19/hour
- Comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one
- 401K with match and immediately vested
- 17 company holidays, 2 floating holidays, and a competitive paid time off policy
- Internal advancement opportunities
- Remote-first work environment
- Opportunity to work with a dynamic team that is dedicated to improving patient care and clinical workflows
What We're Looking For:
* A highly motivated and technical support professional with a strong passion for delivering exceptional customer service
- Excellent communication and analytical skills, with the ability to work in a fast-paced environment
- Strong technical aptitude and ability to troubleshoot complex technical issues
- Ability to work collaboratively with other teams to resolve complex technical issues
- High customer empathy and exceptional customer service skills
- Ability to work some holidays and one weekend day
- Willingness to work days, evenings, or overnights and/or weekends
How to Apply:
If you are a motivated and technical support professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.
Note:
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. arenaflex reserves the right to modify or change job duties and responsibilities as needed.
Apply Now:
Apply To This Job Apply for this job