Experienced Data Center Customer Operations Engineer Intern – Remote/Telecommute Opportunities at arenaflex

Join the arenaflex team as a Data Center Customer Operations Engineer Intern and embark on a thrilling journey in the world of digital infrastructure. As a leading global provider of digital infrastructure, arenaflex operates over 260 data centers across the globe, empowering digital leaders to harness our trusted platform to bring together and interconnect the foundational infrastructure that powers their success. At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and equitable. We believe that our differences are what make us stronger, and we're committed to providing an environment where everyone can thrive. As a Data Center Customer Operations Engineer Intern, you'll be part of a close-knit team delivering best-in-class service to our data center customers, maintaining critical facilities infrastructure, and shaping the future of cloud computing and enterprise connectivity.

About arenaflex

arenaflex is the world's digital infrastructure company, operating over 260 data centers across the globe. We enable our customers to access all the right places, partners, and possibilities they need to accelerate advantage. With arenaflex, they can scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value. We're proud to be recognized as one of the Fastest Growing Technology Companies in America (Forbes).

Key Responsibilities

As a Data Center Customer Operations Engineer Intern, you'll be responsible for:

Installations (Server/Network/Cross Connect Cable)

+ Racks and stacks customer equipment + Installs intra-cage fiber tray, ladder rack, customer equipment, and cabinets + Infrastructure installs to include whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, and cash mesh + Installs and tests advanced cross-connect circuits (switched, multiplexed, etc.) + Installs and tests Equinix Link cross-connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Testing/Troubleshooting

+ Supports semi-routine standard operating testing and standard operating installations of customer assets + Supports standard operating procedures of layer 1 cross-connect certification testing

Customer Management

+ Supports customer satisfaction with timely adherence to semi-routine execution order requirements + Delivers a high level of service and an excellent customer experience when interfacing with customers + Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines + Supports customers on-site by through access control and escorting services

Training

+ Completes all assigned training on Documentation/Reporting in a timely manner

Essential Qualifications

* Currently pursuing a degree in a related field (e.g., Computer Science, Engineering, Information Technology)

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong attention to detail and organizational skills
• Ability to lift up to 50 pounds and work in a data center environment

Preferred Qualifications

* Experience with data center operations, network infrastructure, or customer support

• Familiarity with industry-standard tools and technologies (e.g., Cisco, Juniper, HP)
• Knowledge of data center infrastructure, including power, cooling, and security systems
• Experience with customer relationship management (CRM) software

Skills and Competencies

* Strong technical skills, with a focus on data center operations and customer support

• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to work independently and as part of a team, with a focus on collaboration and teamwork
• Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Ability to learn quickly and adapt to new technologies and processes

Career Growth Opportunities and Learning Benefits

As a Data Center Customer Operations Engineer Intern at arenaflex, you'll have the opportunity to:

• Gain hands-on experience in data center operations and customer support
• Develop strong technical skills and knowledge of industry-standard tools and technologies
• Work with a talented team of professionals who are passionate about delivering best-in-class service to our customers
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with cross-functional teams to drive innovation and improvement in our data center operations

Work Environment and Company Culture

arenaflex is committed to creating a workplace that's inclusive, diverse, and equitable. We believe that our differences are what make us stronger, and we're dedicated to providing an environment where everyone can thrive. As a Data Center Customer Operations Engineer Intern, you'll be part of a close-knit team that's passionate about delivering best-in-class service to our customers.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary that's commensurate with your experience and qualifications
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply

If you're a motivated and enthusiastic college student who's passionate about data center operations and customer support, we encourage you to apply for the Data Center Customer Operations Engineer Intern position at arenaflex. Please submit your resume and a cover letter that highlights your relevant skills and experience. We can't wait to hear from you! Apply for this job