Experienced Customer Service Advisor - Financial Services at arenaflex

Join arenaflex, a global leader in the customer experience (CX) industry, as we continue to revolutionize the way we interact with customers. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

About arenaflex

arenaflex is a global company that's passionate about delivering exceptional customer experiences. We believe that every interaction with a customer is an opportunity to build trust, loyalty, and advocacy. Our team of experts works tirelessly to design and deliver innovative solutions that meet the evolving needs of our clients and their customers.

Working at Home Customer Service Advisor - Financial Services

We're seeking an experienced Customer Service Advisor to join our team in the UK. As a Customer Service Advisor, you'll be the first point of contact for customers and stores who have questions or problems with setting up or managing loans through a variety of different mediums, social media platforms, email, calls, and chats. Our client provides unsecured lending to retail and e-commerce partners, and we're looking for someone who is passionate about delivering exceptional customer service in a fast-paced, multilingual environment.

Main Duties and Responsibilities

As a Customer Service Advisor, you'll be responsible for:

• Providing clear and excellent customer service to customers
• Dealing with queries relating to loan agreements, payments, including direct debits
• Listening to customers and understanding their needs in order to provide solutions, whilst ensuring the right outcome for all
• Supporting customers to register and utilise the self-service portal, including promoting the benefits
• Ensuring vulnerable customers are identified and supported appropriately
• Responding to all customer enquiries within given timescales, efficiently, effectively, and accurately
• Being the first point of call for customer complaints to make sure that they're treated fairly and that customers can share their thoughts and concerns
• Taking ownership of issues and liaising with the client and internal Operations teams to resolve
• Demonstrating an ability to troubleshoot, analyse, and identify solutions working as part of a team
• Using your own initiative to decide if a problem/query should be escalated to a Team Leader
• Developing and maintaining a full knowledge of client processes and procedures
• Responsible for maintaining and updating customer records within the CRM tool
• Achieving daily/weekly/monthly targets
• Identifying ideas for improvements

Role Requirements

To be considered for this position, candidates must be able to demonstrate the following skills and experiences:

• Fluent in English
• Previous experience in Customer Service, preferably in the Financial Services industry
• An empathic listener who can connect via telephone
• Excellent communication skills & ability to communicate at all levels
• Strong sense of ownership and drive to go the extra mile to solve an issue
• Proactive problem solver with a sense of urgency and responsibility
• Good organisational skills with the ability to multitask and prioritise
• Commitment to a high level of accuracy with excellent attention to detail
• Ability to work on own initiative and under pressure to achieve deadlines
• Basic knowledge of Microsoft Suite
• Ability to navigate multiple systems
• Strong numeracy and literacy skills
• Flexibility

What We Can Offer You

* 37.5 hours contract

• 2 weeks training
• Learning and Development courses
• Career opportunities within the account
• Subject to Disclosure Scotland background check and credit check

Work Environment and Company Culture

As a Customer Service Advisor at arenaflex, you'll be working in a fast-paced, multilingual environment where most of your colleagues speak two languages. You'll be part of a team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to work with a variety of different mediums, social media platforms, email, calls, and chats.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A 37.5 hours contract
• 2 weeks training
• Learning and Development courses
• Career opportunities within the account
• Subject to Disclosure Scotland background check and credit check

How to Apply

If you're passionate about delivering exceptional customer service and have the skills and experience we're looking for, please apply to this job. We can't wait to hear from you!

Apply Now

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Note:

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. Apply for this job