Experienced Customer Success Manager – Freight and Logistics Industry Expert

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading technology company that's revolutionizing the freight and logistics industry. We're seeking an experienced Customer Success Manager to join our outstanding Inside Sales team, headquartered in Beaverton, OR.

About arenaflex

arenaflex is a technology company that removes uncertainty from freight for truckers, brokers, and shippers every day. Our advanced tools and data intelligence empower professionals to make smarter decisions, optimize costs, and operate more successfully. Through the industry's largest digital freight marketplace and insights derived from over $1 trillion in freight transactions, we provide the mission-critical information that keeps supply chains running smoothly across the country.

Join Our Team

At arenaflex, we're proud to be an award-winning workplace that fosters innovation, celebrates success, and values professional growth. Our teams collaborate to solve the transportation industry's most complex challenges, and we're committed to making a real difference in the lives of our customers and employees.

The Opportunity

As a Customer Success Manager at arenaflex, you'll play a critical role in delivering exceptional customer experiences and driving revenue growth. You'll be responsible for managing accounts, providing product training and support, and identifying opportunities to upsell customers on additional service packages. You'll be the "voice of the customer" to Product Management, Sales, and Product Support, ensuring that our products and services meet the evolving needs of our customers.

Key Responsibilities

* Deliver customer onboarding, product training, product support, and proactive communication to DAT carrier customers

• Manage accounts and keep customers abreast of new features and enhancements
• Be the "voice of the customer" to Product Management, Sales, and Product Support
• Prospect by establishing rapport with customers to identify needs and opportunities
• Exceed net revenue growth quota by upselling customers on additional service packages
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success
• Be your customers' main point of contact at arenaflex

The Skills and Experience You'll Bring

* Highly effective account manager who will build and maintain relationships with customers in a B2B environment

• Deep understanding of the freight and logistics industry
• Strategic thinker with demonstrated experience developing profitable relationships with customers
• Detail-oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment

Why arenaflex?

* arenaflex is an award-winning employer of choice, with a hybrid work environment that values flexibility and work-life balance

• We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence
• We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, arenaflex was #26 on Built In Colorado's 100 Best Places to Work In Colorado

Benefits and Perks

* Medical, Dental, Vision, Life, and AD&D insurance

• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.

How to Apply

If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

Application Deadline:

7/15/2025

Location:

Beaverton, OR (fully remote, work from home opportunity to support our Great Lakes Region)

Salary:

Competitive salary and benefits package (minimum salary for Colorado-based candidates: $60,000 + commission)

Job Type:

Full-time

Experience:

3+ years of experience in a customer-facing role, preferably in the freight and logistics industry

Education:

Bachelor's degree in a related field (e.g., business, marketing, communications)

Skills:

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in CRM software and other sales tools
• Experience with product training and support
• Strong understanding of the freight and logistics industry

Certifications:

* None required, but certifications in sales, marketing, or customer service are a plus

Language:

* English (fluency required)

Work Authorization:

* Must be authorized to work in the United States

Additional Information:

* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

• We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.
• arenaflex is a remote-friendly company, and this role can be performed from anywhere in the United States.
• We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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