Experienced Full Stack Customer Technical Specialist – Web & Cloud Application Development

Join Our Mission-Driven Team as a Customer Technical Specialist – On-site in Portland, Oregon At arenaflex, we're on a mission to keep our nation's transportation infrastructure running securely and efficiently. As a Customer Technical Specialist, you'll play a pivotal role in supporting the U.S. Department of Homeland Security (DHS) at one of its critical airport locations in Portland, OR. This is a 100% on-site role with up to 25% travel, ideal for a tech-savvy professional who excels in a hands-on, fast-paced airport environment. If you have a passion for problem-solving, delivering exceptional customer service, and supporting national security, this is your chance to make a meaningful impact on a mission that truly matters.

About arenaflex

arenaflex is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. arenaflex operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers.

Day-to-Day Work Responsibilities

As a Customer Technical Specialist, you'll be responsible for providing hands-on technical support for a wide range of IT and network systems, including:

• Cisco switches, fiber backbones, and network infrastructure
• Desktops, laptops, tablets, printers, scanners, and peripherals
• Communication equipment (VoIP phones, cell phones, VTC units)
• Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks

Your responsibilities will include:

• Troubleshooting and resolving hardware, software, and network issues both remotely and in-person
• Performing installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals
• Supporting infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications
• Logging and managing updates through a ticketing system, maintaining accurate asset and configuration records
• Conducting routine IT inventory audits, updating cabinet documentation, and ensuring equipment records are current
• Partnering with arenaflex leadership to recommend technology and process improvements that enhance service delivery and customer experience
• Delivering support with a professional presence – often directly assisting senior government personnel in high-profile environments
• Providing technical support for end-user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies
• Scheduling and coordinating customer desk-side support for the installation of new software or to performance hardware or software break/fix activities
• Investigating and resolving all connectivity issues related to end-user, site infrastructure and STIP IT equipment

Qualifications

To be successful in this role, you'll need to meet the following qualifications:

• Basic Qualifications:

+ Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years relevant experience + U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance + Experience supporting end-user IT hardware and software in a desk-side or field service environment + Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) + Physical ability to: - 4+ hours per day walking long distances within the airport and offices to support customer equipment - Kneel, bend, or reach under desks and cabinets and ability to connect patch cables from patch panel to network switch - Lift up to 40-50 lbs. and push/pull equipment carts

• Preferred Qualifications:

+ Prior experience supporting DHS or other federal agencies + Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials + Familiarity with Cisco switch installations and complex fiber backbone configurations + Working knowledge of Cat6 and fiber patching, installation, and repairs + Excellent communication skills and the ability to support senior-level government staff with professionalism

Work Environment and Company Culture

As a Customer Technical Specialist at arenaflex, you'll be working in a fast-paced, hands-on environment that requires strong technical skills and excellent communication abilities. You'll be part of a team that's dedicated to supporting national security and keeping our nation's transportation infrastructure running securely and efficiently. arenaflex is an equal opportunity employer and offers a competitive salary and benefits package.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Target Salary Range: $30,000 - $48,000
• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities

How to Apply

If you're a motivated and experienced technical professional looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job Apply for this job