Experienced Customer Resolution Specialist – Aviation Industry

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Resolution Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support. If you're passionate about delivering world-class customer experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a global leader in the aviation industry, providing innovative solutions and services to customers worldwide. Our commitment to excellence, customer-centric approach, and non-bureaucratic culture make us an exciting and dynamic place to work. With a presence in the Washington, D.C. metro area, you'll be part of a vibrant community that's home to multiple arenaflex offices, including the Airbus Experience Center.

Your Working Environment

Imagine working in a state-of-the-art facility, surrounded by like-minded professionals who share your passion for delivering exceptional customer experiences. As a Customer Resolution Specialist, you'll enjoy a dynamic and fast-paced work environment that's perfect for those who thrive in a collaborative and innovative setting. With a flexible remote work arrangement, you'll have the freedom to work from anywhere, while still being connected to our global team.

How We Care for You

At arenaflex, we believe in taking care of our employees, both in and out of the workplace. Here are just a few of the benefits you can expect:

• Financial Rewards: Competitive base salary, incentive compensation, profit sharing schemes, retirement savings plan, and the ability to participate in an Employee Stock Ownership Plan (ESOP)
• Work/Life Balance: Paid time off, including personal time, holidays, and a generous paid parental leave program
• Health & Welfare: Comprehensive insurance coverage, including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (EAP), and other supplemental benefit coverages
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses, certifications, career path development, and accelerated development programs

Primary Responsibilities

As a Customer Resolution Specialist, you'll be responsible for:

• Order Processing: 60%
• Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs
• Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations
• Relationship Building: 20%
• Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the arenaflex Group to encourage customer confidence and grow the business
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction
• Technical Support: 10%
• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability
• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries
• Other Duties as Assigned: 10%

Education and Experience

* Education: An Associate's Degree in Business, Sales Administration, or a related field, or an equivalent combination of education and experience is required

• Experience: 2+ years of customer service experience in a fast-paced environment is required; experience in the aviation industry or military support environment is preferred

Technical Systems Proficiency

* PC Literacy: Intermediate word processing, spreadsheet, and database skills

• Microsoft Office Suite: Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and/or Google Suite programs)
• SAP: Basic knowledge of SAP is preferred

Physical Requirements

* Onsite: 60%

• Remote: 40%
• Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports, and engineering drawings
• Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms
• Speaking: Daily able to speak in conversations and meetings, deliver information, and participate in communications
• Equipment Operation: Daily able to operate most office and personal electronic equipment and some tools, including production tools such as hydraulic lifts
• Carrying: Rarely able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• Lifting: Rarely able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• Pushing / Pulling: Rarely able to push and pull small office furniture and some equipment and tools
• Sitting: Daily able to sit for long periods of time in meetings, working on computer
• Squatting / Kneeling: Rarely able to squat or kneel to retrieve or replace items stored on low shelving
• Standing: Daily able to stand for discussions in offices or on production floor
• Walking: Daily able to walk through office and production areas, including uneven surfaces
• Appropriate Hearing/Eye Protection: May be required when visiting the shop floor

Take Your Career to a New Level

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now to become a part of our dynamic team and take your career to a new level. Apply for this job