Experienced Customer Support Coordinator/Data Entry Specialist – Remote Opportunity
At arenaflex, we're dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. As a key member of our team, you'll play a vital role in delivering exceptional customer support and data entry services to our clients. If you're a motivated and detail-oriented individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our mission is to support the patient journey by delivering high-quality services that meet the evolving needs of our clients. We're committed to fostering a collaborative and inclusive work environment that encourages innovation, creativity, and growth.
Job Summary
As an Experienced Customer Support Coordinator/Data Entry Specialist, you'll be responsible for handling inbound and outbound customer service inquiries, reviewing and assessing incoming referrals, and creating patient records in our database system. You'll work closely with our operational program leadership to ensure that all interactions are handled in a timely and professional manner. This is a fully remote role, offering you the flexibility to work from anywhere and enjoy a better work-life balance.
Primary Duties and Responsibilities
* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, and resolve problems in a timely manner.
- Create and/or edit patient records in our database system by entering demographics, insurance information, and prescription from incoming referrals.
- Initiate outbound telephone calls to patients for various reasons, such as to collect additional information to complete a benefit investigation or to explain the outcome of the benefit investigation.
- Make outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation or to provide the benefit outcome.
- Attach incoming facsimile images to a new or existing patient record.
- Identify and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective action can be pursued accordingly.
- Generate letters and brochures for patients, prescribers, or partners.
- Document the outcome of all interactions associated with the patient record into the database system.
- Adhere to quality, production, and turnaround standards associated with the assigned program.
- Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
Qualifications
* High school diploma or equivalent
- One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs.
- Knowledge of medical terminology is preferred but not required.
- Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels.
- Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
- Excellent interpersonal and customer service skills with a focus on customer satisfaction.
- Ability and initiative to work independently or as a team member.
- Ability to problem-solve.
- Committed to high standards and accountability.
- Ability to type at least 35 words per minute.
- Ability to adapt to a dynamic work environment.
- Ability to learn quickly.
- General computer knowledge, including proficiency in Microsoft Office applications.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit.
- The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- Must be flexible on schedule and hours.
- Overtime may be required from time to time.
- Must be willing to work weekends if required to meet company demands.
Benefits and Perks
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
- Competitive salary
- Flexible work arrangements, including remote work options
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
How to Apply
If you're a motivated and detail-oriented individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin. Apply for this job