Experienced Bilingual Customer Engagement Representative – Hybrid Role at arenaflex

At arenaflex, we're revolutionizing the way people interact with our company, and we're looking for talented individuals to join our team as Bilingual Customer Engagement Representatives. As a hybrid role, you'll have the flexibility to balance your time between our remote office and home, allowing you to maintain a healthy work-life balance. If you're passionate about delivering exceptional customer experiences and have a strong skillset in relevant areas, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading company in the recreational purchases industry, providing a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. Our mission is to inspire enthusiasts with our editorial brands, instantly prequalify consumers for financing online, route customers to dealerships for an easy closing, and support customers throughout their loan with superior loan servicing.

Our Culture

At arenaflex, we value flexibility, innovation, and customer satisfaction. We're a remote-first company with over 550 employees and 30 OEM and 4,000 dealer partners. We're committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.

Job Summary

We're seeking a Bilingual (fluent in Spanish) Customer Engagement Representative to join our Roadrunner Servicing Center in Irving, Texas. As a Customer Engagement Representative, you'll be responsible for handling an average of 80 inbound and outbound calls per day, processing phone payments, conducting outbound customer interview calls, communicating and resolving customer issues via online chat channels, resolving common customer concerns regarding their powersports loan, meeting monthly productivity and quality goals, and complying with all federal and state-specific laws that regulate collections and servicing activities.

Key Responsibilities

* Handle an average of 80 inbound and outbound calls per day

• Process phone payments
• Conduct outbound customer interview calls
• Communicate and resolve customer issues via online chat channels
• Resolve common customer concerns regarding their powersports loan
• Meet monthly productivity and quality goals
• Comply with all federal and state-specific laws that regulate collections and servicing activities

Requirements

* High School Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus

• Requires a minimum of 2 years related customer service experience in a fast-paced environment
• Working knowledge of Word and Excel
• Able to master use of web-based system of record (LoanPro) – Training Provided
• Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus
• Excellent “people” skills and a strong customer service attitude and able to demonstrate problem-solving ability
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual

Benefits

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join arenaflex?

* Competitive salary

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements
• Comprehensive benefits package
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong skillset in relevant areas, we encourage you to apply for this exciting opportunity. Please submit your application without delay. We're keen to hear from talented candidates like you. Apply To This Job

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Apply for this job