Experienced Full Stack E2E Customer Journey, Sr Product Marketing Manager – Web & Cloud Application Development
At arenaflex, we're on a mission to simplify life for people with diabetes and other conditions through innovative technology. As a leading medical device company, we're dedicated to creating exceptional customer experiences that exceed expectations. We're now seeking a highly skilled and strategic E2E Customer Journey, Sr Product Marketing Manager to join our team and help shape the future of customer experience.
About arenaflex
arenaflex is a pioneering medical device company that has been improving the lives of hundreds of thousands of patients over the past two decades. Our Omnipod product platform has revolutionized insulin delivery, providing a unique alternative to traditional methods. With our latest innovation, the Omnipod 5 Automated Insulin Delivery System, we're breaking down barriers to insulin pump therapy and providing life-long health benefits for people with insulin-requiring diabetes. Our company culture is built on shared values that guide our actions and decisions. We're a dynamic and innovative team committed to excellence, and we're proud to be recognized as a 2022 Top Workplace USA, a Top Workplaces Cultural Excellence Award winner for remote work, and a Great Place to Work in four international locations.
Job Overview
We're seeking a highly skilled and strategic E2E Customer Journey, Sr Product Marketing Manager to join our team. This role is pivotal in creating comprehensive customer journey maps that will inform our go-to-market strategy for new product launches. The ideal candidate will work closely with Franchise Product Marketing Managers (PMMs) to translate overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs.
Responsibilities
As an E2E Customer Journey, Sr Product Marketing Manager at arenaflex, you'll be responsible for:
- Developing and maintaining detailed customer journey maps that reflect the go-to-market strategy for new product launches
- Identifying updates on the E2E internal flows from customer journey perspective for each upcoming product launch or partnership
- Partnering with Franchise PMMs to translate overall strategies into actionable customer journey maps
- Consolidating input from various teams to provide a holistic view of the customer journey
- Guiding teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction
- Documenting different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey
- Monitoring and updating customer journey maps to reflect changes in strategy and customer feedback
Qualifications
To be successful in this role, you'll need:
- Proven experience of at least 5-8 years in total, with 3+ years of experience defining customer journeys and their associated business process and technology enablers
- Strong analytical skills, excellent communication, and the ability to work collaboratively across teams
- Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs)
- A Bachelor's degree in marketing, business, or a related field; an advanced degree is preferred
Key Competencies
As an E2E Customer Journey, Sr Product Marketing Manager at arenaflex, you'll need to possess:
- Strategic thinking: the ability to translate high-level strategies into detailed, actionable plans
- Collaboration: strong interpersonal skills to work effectively with cross-functional teams
- Attention to detail: meticulous in documenting and updating customer journey maps
- Adaptability: the ability to manage multiple projects and adapt to changing strategies and priorities
Why Join Us
At arenaflex, we offer:
- Impact: the opportunity to play a crucial role in shaping the customer experience for new product launches
- Growth: opportunities for professional development and career advancement
- Culture: a dynamic and innovative team committed to excellence
Additional Information
The position can be remote, hybrid, or in-person at our Acton, MA Headquarters. The preferred location is near San Diego, CA or Acton, MA. Travel is estimated at 5-10% but will flex depending on business needs. If you're passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we'd love to hear from you!
Compensation and Benefits
The US base salary range for this full-time position is $141,300.00 - $212,250.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. At arenaflex, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
How to Apply
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