Experienced Licensed Customer Service Representative – Personal Lines Insurance
At arenaflex, we're on a mission to provide exceptional customer service and support to our policyholders and agents. As a dedicated Licensed Customer Service Representative, you'll play a vital role in driving success and growth within our Customer Response Center. If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to apply now!
About arenaflex
arenaflex is a leading global property and casualty insurer, committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
Job Summary
As a Licensed Customer Service Representative, you'll be responsible for providing timely, accurate, and responsive information and service to policyholders and agents for our Personal Lines products, plans, and programs. You'll independently solve problems relating to policies within scope and escalate others as appropriate, identifying, analyzing, and owning customer policy needs to ensure high customer satisfaction, growth, and retention of business.
Responsibilities
* Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
- Builds rapport with each customer.
- Listens to customers' requests and inquiries.
- Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
- Uses de-escalation tactics and when necessary, escalates to appropriate team.
- Processes policyholder transactions accurately and within Customer Response Center established time standards.
- Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
- Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
- Understands aspects of billing systems as it pertains to policy coverage.
- Identifies and communicates transactions and impact to policy premium.
- Evaluates and makes decisions regarding exceptions to payment plan and fees.
- Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
- Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
- Develops and maintains product, procedural, and technical systems knowledge.
- Completes licensing and continuing education requirements.
- Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems, and has required internet connectivity.
- Performs additional duties as assigned.
Qualifications
* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.
- Associates degree and 1+ year Insurance experience preferred.
- 3-5 years related Customer Service experience is required.
- Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
- Excellent communication and interpersonal skills are required.
- Personal Lines producer insurance licenses required upon hiring and training.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from home and enjoy a quiet, secure, distraction-free space to focus on delivering exceptional customer service. arenaflex provides all necessary equipment, including a reliable and secure internet connection. Our company culture values diversity, equity, and inclusion, and we're committed to fostering an environment where employees feel a sense of community and belonging.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to supporting your professional growth and development. As a Licensed Customer Service Representative, you'll have access to comprehensive training programs, including paid training and ongoing education opportunities. Our company culture encourages continuous learning and professional development, and we offer a range of benefits to support your career advancement.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and a range of benefits to support your overall well-being. As a remote employee, you'll have the flexibility to work from home and enjoy a quiet, secure, distraction-free space to focus on delivering exceptional customer service. Our company culture values diversity, equity, and inclusion, and we're committed to fostering an environment where employees feel a sense of community and belonging.
How to Apply
If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to apply now! Please submit your application through our website, and we'll review your qualifications and experience. We're excited to review your application and look forward to welcoming you to our team!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering an inclusive and equitable workplace where all employees feel valued and respected. Apply for this job