Experienced Customer Service Agent – Clinical Trials Support
Join arenaflex as a Customer Service Agent in Indianapolis and take the next step in your career. This remote position offers an immediate start for the right candidate, providing a unique opportunity to drive success in a dynamic and fast-paced environment. As a key member of our team, you will play a vital role in delivering exceptional customer service, resolving complex issues, and contributing to the growth and success of arenaflex.
What Success Looks Like In This Role
The Client Services Support Agent will have a profound impact on the world by leveraging their critical thinking skills to resolve issues, drive customer satisfaction, and exceed expectations. Strong analytical skills, the ability to meet deadlines in a team environment, and a passion for fact-finding and interacting with people from diverse backgrounds are essential qualities for this opportunity. If you enjoy working in a dynamic environment, resolving complex issues, and delivering exceptional customer service, then join our team where you will:
- Support, troubleshoot, and resolve end-user issues in client software applications for clinical trials
- Document all call information according to Quality Assurance (QA) and internal standard operating procedures
- Monitor team mailbox emails and document according to procedures
- Maintain confidentiality as appropriate at all times
- Adhere to departmental procedures for all emergencies
You Will Be Successful In This Role If You Have:
* A college degree and at least one year of applicable experience (background investigation and drug screen required)
- Strong computer experience with Microsoft Office products and familiarity with SharePoint
- Strong troubleshooting skills
- Strong written and verbal English communication skills on a professional level
- Strong phone skills
- A strong commitment to customer service
- The ability to apply critical thinking and analytical skills appropriately to resolve daily issues
- The ability to work remotely within a 50-mile radius of Indianapolis and travel to client sites for urgent situations
- COVID-19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements
The Hours For This Position Will Be:
* SECOND OR THIRD SHIFT; possibly weekends; with availability to float and cover additional shifts as needed after training
- Training will be hands-on, HYBRID 3-days on-site/ 2 days remote for approximately the first 6 months (could be shorter/longer) from 8 am – 4:30 pm EST, Monday – Friday, and then will move to the scheduled shift fully remote
- The shift would be 5PM - 1AM OR 9PM - 5AM***
* FLEX WEEKENDS would be 10AM - 6PM or 6PM - 2AM
Benefits
arenaflex offers an outstanding benefits package, featuring:
- Unlimited paid time off
- A 401(k) match
- Comprehensive healthcare
- HSA matching
- Ongoing learning opportunities
- And more!
We are committed to supporting work-life balance and investing in your future success.
Video Interview
At arenaflex, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about arenaflex’s EEO commitment here.
We Want to Hear From You!
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