Immediate Hiring: Customer Service Representative - Onsite Role at arenaflex

Join arenaflex, a leading global healthcare company, as a Customer Service Representative - Onsite Role in Ann Arbor, MI. At arenaflex, we are a critical part of the healthcare process, providing integrated technologies, products, and services across the full continuum of care. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. As a Customer Service Representative - Onsite Role, you will be part of a dynamic team that delivers exceptional support to our customers, ensuring a high level of satisfaction through efficient and effective communication.

About arenaflex

arenaflex is a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries. We provide a comprehensive range of products and services that empower healthcare providers and manufacturers to make a difference in the lives of patients every day. Our integrated technology, products, and services enable us to deliver superior service across the continuum of care.

About the Role

As a Customer Service Representative - Onsite Role, you will be responsible for providing exceptional support to our customers, handling various tasks such as order management, product flow, backorder resolution, and processing credits as needed or requested. You will serve as the main point of contact for customers, ensuring a high level of satisfaction through efficient and effective communication. You will also handle all inbound and outbound calls and digital interactions with professionalism and efficiency, resolving inquiries or directing them to the appropriate Customer Service team or internal departments.

Key Responsibilities:

* Provide exceptional support to customers, handling various tasks such as order management, product flow, backorder resolution, and processing credits as needed or requested.

• Serve as the main point of contact for customers, ensuring a high level of satisfaction through efficient and effective communication.
• Handle all inbound and outbound calls and digital interactions with professionalism and efficiency, resolving inquiries or directing them to the appropriate Customer Service team or internal departments.
• Proactively follow up on outstanding tasks to ensure timely completion and keep customers updated as required.
• Document all communications and activities in case management software for accurate tracking.
• Collaborate with Operations and Inventory Control to investigate and resolve shipping/receiving discrepancies.
• Execute all expedites, Inter-Branch Transfer (IBT), and resource requests accurately and cost-effectively.
• Process credits, reships, and returns, and obtain Certificates of Destruction for unreturned items.
• Ensure all applicable fees are assessed accurately according to arenaflex's policy.

Essential Qualifications:

* High School diploma or equivalent; college degree in a relevant field (business, communications, healthcare, etc.) is preferred.

• 1-2 years of customer service experience, preferably in a healthcare-related industry.
• Customer Service certification is preferred.
• Strong interpersonal skills with a customer service focus.
• Ability to thrive in a matrix organization under multiple guidance.
• Excellent verbal and written communication skills.
• Strong planning, organizational, and recordkeeping abilities.
• Capable of working independently and collaboratively to resolve issues.
• Strong follow-up skills.
• Proficient in MS Office; quick learner of ERP and CRM systems, with Salesforce experience preferred.

Preferred Qualifications:

* Knowledge of the healthcare industry is preferred.

• Experience with case management software and CRM systems.

What We Offer:

* Competitive salary, commensurate with experience.

• Medical, dental, and vision insurance, available on first working day.
• 401(k) eligibility after 30 days of employment.
• Employee stock purchase plan.
• Tuition reimbursement.
• Development opportunities to grow your career with a global company.
• On-site gym and fitness center.
• Free parking.
• Access to arenaflex's employee assistance program.

Work Environment and Company Culture:

* arenaflex is a diverse, vibrant organization with a focus on excellence and integrity.

• Our shared values - Integrity, Development, Excellence, Accountability, and Listening - guide our actions and decisions.
• We strive to deliver superior service across the continuum of healthcare.
• We are committed to creating a growth-oriented culture that values each teammate's perspective and contributions.

How to Apply:

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Apply To This Job

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join arenaflex's dynamic team of customer service professionals. Apply for this job