Experienced Email Customer Service Agent – Delivering Exceptional Customer Experiences in a Dynamic eCommerce Environment

At arenaflex, we're on a mission to revolutionize the eCommerce industry by providing a greener and happier planet for our customers. As a leading eCommerce company, we're committed to scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027. Our diverse team of 70 and growing remote e-commerce experts in their own niches from different parts of the world is helping us transform our vision of growing the company to a reality.

Join Our Dynamic Team

We're looking for experienced Email Customer Service Agents to join our expanding team and drive our company's growth! As an Email Customer Service Agent at arenaflex, you'll be responsible for providing timely and quality responses to our customers' inquiries regarding their orders in our stores. If you're passionate about delivering exceptional customer experiences and have a strong background in eCommerce, we'd love to hear from you!

The Challenge

We need additional hands in deck to provide timely and quality responses to our customers' inquiries regarding their orders in our stores. As an Email Customer Service Agent, you'll be the face of arenaflex, and your role will be crucial in building trust and loyalty with our customers.

Day in the Life of Email Customer Service Agents at arenaflex

* Answer customer inquiries promptly and professionally by providing accurate information, addressing complaints, and offering solutions within the company policy.

• Collaborate with the internal team to resolve customers' inquiries and complaints.
• Follow established guidelines and procedures for email handling.
• Maintain at least 3.0 Customer Satisfaction Score
• Work on at least 10 emails per hour
• Work for a minimum of 40hrs per week with adherence to assigned schedule

Your Team When You Join Us

You will be reporting to one of our two Customer Service Team Leaders who are both based in the Philippines and working alongside team members of Customer Service Team mostly from the Philippines too. The Customer Service Team is responsible for providing timely and quality resolution to our customer's inquiries and complaints.

What We're Looking For

* At least 2 months experience in the e-commerce industry, specifically in the dropshipping business model

• Previous experience in a similar role
• Previous experience in Shopify and Gorgias or Zendesk

Our Company Culture

At arenaflex, we're committed to cultivating a culture of hard work, freedom, and responsibility, constant improvement, and positivity in our team. We believe in:

• Thriving in a results-driven environment with the autonomy to shape your own approach
• Achieving a great work-life balance with remote work and flexible schedule
• Enjoying a competitive salary that reflects your skills and contributions
• Collaborating with a dynamic remote team
• Being a key player in our rapidly growing company

Our Interview Process

Our interview process is designed to assess your skills, experience, and cultural fit with our team. Here's an overview of what you can expect:

• Application Submission: We'll start by reviewing your application.
• Invitation to Test Gorilla Assessment: If you pass the resume screening, you will be invited to take a 20-minute written examination to help us assess your fitness to the role and our team.
• Initial Interview: Our Recruiter will reach out to you to discuss the next steps.
• Culture Fit Interview: If you progress, you'll have a 15-minute conversation with our HR Manager to assess cultural fit.
• Final Interview: Meet with the CS Team.
• Offer Discussion: If all goes well, we'll discuss the offer and invite you to our pre-onboarding process.
• Pre-Onboarding Process: Background Check, Reference Check, and Onboarding.

Why Join arenaflex?

* Competitive salary that reflects your skills and contributions

• Flexible schedule and remote work options
• Opportunity to work with a dynamic and growing company
• Collaborative and supportive team environment
• Career growth opportunities and learning benefits

Ready to Join Us?

If you're passionate about delivering exceptional customer experiences and have a strong background in eCommerce, we'd love to hear from you! Click the link below to apply now and we'll be in touch soon! Apply To This Job Apply for this job