Experienced Remote Customer Service Associate – Pensions and Benefits Administration

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Remote Customer Service Associate, you'll be at the forefront of this journey, providing top-notch support to our valued customers and helping them navigate their pensions and other financial benefits. If you're passionate about customer service, have a natural flair for empathy, and are driven to deliver comprehensive resolutions, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the Benefits Administration Services space. We're committed to empowering our customers with the tools and support they need to thrive in an ever-changing world. Our team is dedicated to fostering a culture of excellence, diversity, and inclusion, where every individual can grow and succeed.

The Role

As a Remote Customer Service Associate, you'll be the initial point of contact for inquiries from potential and existing members regarding their pensions and other financial benefits. Your primary responsibilities will include:

• Providing one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Periodically providing support through outbound calls as needed
• Accurately documenting enrollment requests, status changes, complaints, and grievances
• Entering application and enrollment information into a web-based computer system for customers as needed
• Maintaining technical and program policy proficiency within the client rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Benefits of this Role

* Competitive hourly pay rate of $16.00 per hour after training (bi-weekly pay)

• Paid training program with a salary of $15.00 per hour
• Full-time schedule (40 hours a week)
• Career growth opportunities
• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Training and Development

Our paid training program is designed to equip you with the skills and knowledge needed to succeed in this role. You'll receive comprehensive training on our systems, processes, and policies, as well as ongoing support and feedback to ensure your success. Our training schedule is as follows:

• Monday-Friday, 8:00 am-5:00 pm, for 12 weeks
• After training, you'll be available to work between 8:00 AM - 10:00 PM, Monday-Friday

Requirements

To be successful in this role, you should meet the following requirements:

• High School Diploma or equivalent
• Must be 18 years of age
• Ability to successfully pass a criminal background check
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Experience working with healthcare and employer benefits is highly preferred
• Ability to successfully complete paid training
• Flexibility to work an 8-hour shift between 8am-10pm EST, Monday-Friday

States Not Applicable for this Position

* AK, CA, HI, MA, IL, MT, NY

• Metro Areas: MN- Minneapolis, IL, NY - NYC
• OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

Pay Transparency Laws

In some locations, pay transparency laws require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and succeed, and we offer a range of benefits and opportunities to help you achieve your career goals. If you're passionate about customer service and want to be part of a dynamic team that's making a real impact, we want to hear from you!

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job