Experienced Customer Experience Agent – 3rd Shift Remote Position at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a dynamic and innovative company that's revolutionizing the way we interact with customers. We're seeking a highly skilled and motivated Customer Experience Agent to join our remote team, working a 3rd shift schedule that offers a unique blend of flexibility and challenge.
About arenaflex
arenaflex is a forward-thinking organization that's dedicated to providing top-notch customer experiences across a range of industries. Our team is passionate about building strong relationships with our customers, and we're committed to delivering exceptional service that exceeds their expectations. As a Customer Experience Agent at arenaflex, you'll be at the forefront of this mission, working closely with customers to understand their needs and preferences.
Job Summary
As a Customer Experience Agent, you'll be responsible for providing exceptional customer service over the phone, scheduling jobs, and dispatching calls to technicians. You'll also perform various administrative duties, such as utilizing Service Titan software to plan and dispatch jobs, communicating with customers and technicians, and ensuring accuracy of details on all scheduled calls. If you're a team player with excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer experiences, we want to hear from you.
Key Responsibilities
* Answer inbound phone calls to schedule jobs and handle customer service inquiries
- Initiate outbound phone calls for scheduling of service calls
- Handle various customer inquiries and requests efficiently and accurately
- Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
- Utilize Service Titan software to effectively plan and dispatch jobs
- Proactively communicate with customers regarding estimated arrival times, technician details, etc.
- Communicate with technicians regarding availability, expected completion time, etc.
- Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
- Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
- High interaction with service technicians and various customers from residential to commercial
- Other duties as assigned
Qualifications
* Must be familiar with the surrounding Chicagoland area
- High school diploma or equivalent (GED)
- Minimum of 3 years relevant work experience in customer service environment
- Previous dispatch experience a plus
- Strong verbal and written communication skills
- Plumbing, Electric & HVAC experience a Plus
- Attention to detail
- Ability to manage priorities and workflow
- Ability to deal effectively with a diversity of individuals at all organizational levels
- Versatility, flexibility, and a willingness to work within constantly changing priorities
- Proficient in Microsoft Office
- Ability to work from home efficiently
- Ability and willingness to work nights and weekends
Benefits
* Medical, Dental & Vision Insurance
- Supplemental AFLAC Insurance Options
- 401(k) Plan with Company Match
- Company-provided Life Insurance
- Employee discounts on company-provided services
- On-site training facility for continuous employee development
- Paid Time Off (PTO)
- Paid Holidays
- Tuition Reimbursement
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
- Shift: Evening shift, Overnight shift
- Work setting: Remote
- Work Location: Remote
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of continuous learning and development, and we offer a range of training and development opportunities to help you grow your skills and advance your career. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values and enthusiasm.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all individuals, and we're proud to be an employer of choice for people from all backgrounds.
Contact Information
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates and answer any questions you may have. Apply To This Job Apply for this job