Experienced Customer Care Specialist – Billing and Technical Support
Join arenaflex, a leading provider of innovative fiber-rich internet connections, as we push the boundaries of possibilities for our communities. As a Customer Care Specialist, you will play a critical role in delivering exceptional customer experiences, ensuring that our customers receive the best possible support for their internet, phone, and video services.
About arenaflex
At arenaflex, we believe that the size of the city shouldn't determine the quality of the technology. We're building a faster, more reliable, and more inclusive network that meets the growing needs of our communities. With up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we're revolutionizing the way people live, work, and connect.
Job Summary
We're seeking an experienced Customer Care Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring that our customers receive the best possible experience. If you're passionate about delivering outstanding customer service and have a knack for problem-solving, we want to hear from you.
Responsibilities
As a Customer Care Specialist, you will be responsible for:
- Supporting billing calls by processing payments, educating customers on their billing cycle, payment due dates, and impact of non-pay status
- Accurately educating customers on general charges to their account based on package and prorations when changes are made to the package
- Proactively reviewing customer accounts and educating customers on additional service options
- Supporting all arenaflex video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues
- Escalating any customer issues that may be indicative of larger network issues
- Performing other related duties as assigned
Requirements
To be successful in this role, you will need:
- At least one year of customer service experience, with prior call center experience a plus
- High school diploma or GED required
- Ability to define problems, collect data, establish facts, and solve practical issues
- Excellent written and verbal communication skills, including active listening skills and telephone etiquette
- Good analytical and problem-solving skills
- Great organizational and interpersonal skills
- Ability to maintain professionalism in challenging and/or changing situations
- Must be able to pass a background and drug test prior to employment
Why Work at arenaflex?
* Competitive compensation and annual bonus eligibility
- Comprehensive benefits package, including medical, dental, vision, life, and 401(k)
- Generous vacation and paid sick time, plus paid holidays and personal days
- Professional development with an emphasis on internal promotion
- Employee discounts on arenaflex services, including internet
- Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. We offer a range of benefits and perks, including:
- Flexible work arrangements, including remote work options
- Collaborative and dynamic work environment
- Opportunities for professional development and growth
- Recognition and rewards for outstanding performance
- Access to the latest technology and tools
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you. Apply now and take the first step towards a rewarding new role. Apply To This Job
Equal Employment Opportunity
arenaflex is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for this job