Experienced Customer Support Representative - Weekends Required
Join arenaflex, a leading technology company that is revolutionizing the sports betting and online gaming industry, as a Customer Support Representative. This role requires working weekends, providing exceptional support to contest entrants via email and live chat feature, and ensuring a seamless experience for users. If you're a driven individual with a passion for sports, technology, and customer service, we want to hear from you.
About arenaflex
arenaflex is a technology company that is fueling the biggest winners in sports betting and online gaming. We work with professional sports leagues, media companies, and leading casino operators to provide technology and games to many of the biggest names in the industry. Our mission is to create a world where technology and gaming come together to provide an unparalleled experience for users.
Our Culture
At arenaflex, we value trust, autonomy, and inclusivity. We believe in creating a culture that encourages learning, growth, and development. Our team is made up of driven individuals who are passionate about making an impact in the industry and the world. We're looking for like-minded individuals who share our values and are eager to join our team.
About the Role
As a Customer Support Representative, you will be responsible for providing exceptional support to contest entrants via email and live chat feature. You will handle support requests, escalate them to the appropriate parties, and monitor for critical site issues to ensure a speedy resolution. You will also resolve bet and contest inquiries regarding sporting rules and account and billing inquiries from users.
Responsibilities:
* Live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom
- Handling support requests and escalating them to the appropriate parties
- Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
- Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
- Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
Qualifications:
* 2+ years experience in a customer support or operations role (sports, tech, start-up a plus)
- Knowledge of and enthusiasm for sports, sports gaming, and technology is a must
- Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
- Experience working with Customer Support tools like Zendesk and Intercom
- Outstanding written communicator
- Collaborative, team-oriented mindset
- Strong internet connection and reliability
Why You Should Work at arenaflex
* Positions are fully remote
- Quarterly contests and giveaways featuring prizes and swag boxes
- A $300 home office reimbursement
- Parental support (paid leave, childcare, and adoption benefits)
- Health, Dental, Vision+
- 401K Match & FSA
- A great culture that includes support for learning and development
What We Offer
We have a culture that values trust vs. micromanaging. Each role has a high level of autonomy. We have an inclusive environment where you don't have to change who you are. We encourage you to take time off without guilt.
What We Promise
We proudly offer an extremely transparent, fun, and engaging culture that provides opportunities for personal and professional growth to all employees. We believe in creating a workplace that is supportive, inclusive, and fun.
How to Apply
If you're a driven individual with a passion for sports, technology, and customer service, we want to hear from you. Apply now to join our team as a Customer Support Representative.
Apply To This Job
Apply To This Job
About arenaflex
arenaflex is a technology company that is revolutionizing the sports betting and online gaming industry. We work with professional sports leagues, media companies, and leading casino operators to provide technology and games to many of the biggest names in the industry. Our mission is to create a world where technology and gaming come together to provide an unparalleled experience for users.
Our Team
Our team is made up of driven individuals who are passionate about making an impact in the industry and the world. We're looking for like-minded individuals who share our values and are eager to join our team.
Our Culture
At arenaflex, we value trust, autonomy, and inclusivity. We believe in creating a culture that encourages learning, growth, and development. Our team is supportive, inclusive, and fun.
Why arenaflex?
arenaflex is a great place to work because we offer a unique blend of technology, gaming, and customer service. We're a company that is passionate about making an impact in the industry and the world. We're looking for individuals who share our values and are eager to join our team.
How to Apply
If you're a driven individual with a passion for sports, technology, and customer service, we want to hear from you. Apply now to join our team as a Customer Support Representative.
Apply To This Job
Apply To This Job
Contact Us
If you have any questions or would like to learn more about arenaflex, please don't hesitate to contact us. We'd be happy to hear from you.
arenaflex
[insert contact information]
Join Our Team
We're always looking for talented individuals to join our team. If you're passionate about sports, technology, and customer service, we want to hear from you. Apply now to join our team as a Customer Support Representative. Apply for this job