Content Services Research Analyst

At Q4, we make an impact together, obsess over our customers, operate with integrity, and bring big ideas to life. 

Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform, providing everything an IR team needs to succeed on a single, powerful platform. The Q4 Platform enables public companies to attract, manage, and understand investors - all in one place. Over 2,600 customers, including many of the most respected brands in the world, trust Q4 to help drive premium valuations for their companies. Only Q4 offers a tech stack holistically designed to equip IR teams with data, insights, and smart workflows that power remarkable outcomes. Learn more at q4inc.com.

We hire smart, curious, and talented people to push boundaries, reimagine what’s possible, and turn challenges into opportunities. All while keeping the needs of our clients at the heart of everything we do.

Come grow with us!

Role Overview

Q4 is seeking a detail-oriented and persistent Content Services Research Analyst to join our team for a 6-month contract. This is a high-volume, manually intensive role focused on maintaining the integrity of the data powering our AI-driven Investor Relations platform. You will be responsible for resolving a backlog of customer tickets by researching, verifying, and updating investor contact information.

This role is ideal for a junior professional or recent graduate who is curious about Capital Markets and eager to utilize AI tools to improve data workflows.

Key Responsibilities

• Ticket Resolution: Systematically process a high volume of customer tickets related to inaccurate or duplicate investor contact information.
• Manual Research: Conduct deep-dive research using LinkedIn, company websites, and industry databases to verify professional details.
• Data Integration: Update, correct, and merge contact records within Q4’s internal systems with a high degree of accuracy.
• Customer Communication: Provide clear and timely updates to customers once their data inquiries have been resolved.
• Workflow Innovation: Utilize basic AI tools (e.g., ChatGPT) to assist in research efficiency and data verification.

Required Skills & Qualifications

• Experience: Minimum of 0–2 years of experience; this is an entry-level position suitable for those starting their career in SaaS or Finance.
• Technical Aptitude: Familiarity with Google Workspace (GDocs/Sheets) and basic computer operations.
• AI Curiosity: Beginner-level experience or a strong interest in using AI chat tools to enhance productivity.
• Research Ability: Proven ability to navigate the web and social media (LinkedIn) to find specific, hard-to-locate information.
• Persistence: Comfort with repetitive, volume-based tasks and the ability to maintain focus over long periods.

Additional Qualities

• Extreme Attention to Detail: You take pride in catching inconsistencies that others might miss.
• Self-Starter: A "can-do" attitude with the ability to work independently to clear backlogs.
• Service-Oriented: Understanding that fast and accurate data updates directly impact customer satisfaction.

Working Conditions

• Schedule: This position may require after-hours, weekend, or holiday support as needed to align with the capital markets earnings cycles and emergencies.
• Contract Note: This is a 6-month contract role with the potential for resource overlap with Project Northstar.

Why Join Q4?

Even in a contract capacity, you will be working at the heart of the capital markets, facilitating essential interactions between the buy-side and sell-side. You will gain experience in a fast-paced, innovative environment where data is the most valuable asset.