IT Identity and Access Management (IAM) Engineer
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Identity and Access Management (IAM) Engineer is tasked to design, implement, and maintain enterprise IAM systems and processes. This role supports authentication, authorization, provisioning, and governance processes while ensuring compliance with organizational security policies and regulatory requirements.
JOB DUTIES
Design, deploy, and maintain IAM solutions (e.g., Okta, etc.)
Implement Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federation services
Integrate applications with identity providers using SAML, OAuth, OpenID Connect
Manage user lifecycle processes (joiner, mover, leaver)
Automate provisioning and deprovisioning workflows
Maintain role-based access control (RBAC) models
Conduct regular access reviews and certifications
Enforce least-privilege access principles
Support compliance initiatives (SOX, etc.)
Monitor and respond to identity-related security incidents
Maintain audit logs and documentation
Troubleshoot authentication and authorization issues
Provide Tier 2/3 support for IAM-related incidents
Develop and maintain IAM policies, standards, and procedures
Develop scripts and automation using Okta Workflows, PowerShell, Python, or similar languages to automate IAM workflows
Work with APIs for system integrations
Improve IAM operational efficiency through automation
EXPERIENCE, QUALIFICATIONS, & SKILLS
Required Experience, Qualifications, and Skills
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
3–7+ years of experience in IAM or related security roles
Demonstrated experience designing and administering enterprise IAM solutions, focused on Okta
Experience supporting cross-functional teams spanning IT, Security, HR, and business units
Familiarity with cloud platforms, including GCP, AWS, or Azure
Okta, Google Auth, Jumpcloud, Auth0
Identity governance and administration (IGA)
Privileged Access Management (PAM)
Okta
Jumpcloud
Familiarity with cloud platforms (GCP, AWS, Azure)
Strong analytical and troubleshooting skills
Understanding of cybersecurity principles
Ability to work cross-functionally with IT, Security, HR, and business teams
Strong documentation and communication skills
Preferred Experience, Qualifications, and Skills
Certified Identity and Access Manager (CIAM)
CISSP
CISM
Additional Information
Remote environment
May require occasional after-hours support
Participation in change management schedules