Computer Operator IV

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Computer Operator IV to join us

Duties and Responsibilities

• The Computer Operator IV is a senior-level practitioner responsible for the advanced operation, monitoring, and administration of TSA’s enterprise computing systems, including data center infrastructure, server platforms, and operational systems supporting TSA’s mission-critical environment.
• This individual applies deep operational expertise to ensure the continuous availability and performance of TSA IT systems, responds to system alerts and operational anomalies, and coordinates with engineering teams and the O&M contractor to resolve complex technical issues in a timely manner.
• The Computer Operator IV supports TSA’s 24x7x365 operational requirements and may be called upon during after-hours windows to support deployments, maintenance activities, and incident response.
• In this role, the Computer Operator IV develops and maintains comprehensive operational procedures, runbooks, and troubleshooting guides that support consistent and reliable system operations across TSA’s distributed computing environment.
• The individual contributes to the planning and execution of system transitions under TALON task orders, participates in 14-day operational testing periods following engineering deployments, and provides operational readiness assessments that inform GO/NO-GO decisions for production releases.
• The Computer Operator IV also mentors junior operators and provides technical input to engineering teams regarding operational feasibility and supportability of proposed solutions.

Qualifications

Education and Years of Experience

• A minimum of 9 years of computer operations experience in large enterprise or federal environments is required, with expert-level proficiency in data center operations, server administration, system monitoring platforms, and incident management processes.
• Experience operating within FISMA-governed IT environments and familiarity with DHS/TSA IT policies and ITSM frameworks (e.g., ServiceNow) are expected.
• All personnel must be U.S. citizens or Lawful Permanent Residents with the ability to obtain TSA fitness determination and PIV card access, and must be able to support shift-based or on-call operational requirements consistent with TSA’s 24x7x365 mission.

Background Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location: Remote, US

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

*************** No Agencies Please ***************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.